Banking Client Services & Reconciliation Specialist

RBC; Putrajaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

RBC in Putrajaya, Malaysia, is seeking a customer-focused professional to assist clients with transaction fulfillment and inquiries about banking products and services. You will analyze requests, resolve complaints, and maintain thorough records of interactions and transactions.

This full-time, fixed-term role sits in Wealth Management and requires strong communication, problem-solving and time-management skills.

Qualifications

• Experience in client communications for banking products or services.
• Ability to analyze and validate customer requests/complaints.
• Strong problem-solving and follow-up skills.

Responsibilities

• Assist clients with transaction fulfillment.
• Respond to inquiries about banking products/services via phone or email; assess validity of requests/complaints.
• Resolve client complaints and perform necessary follow-up calls.
• Maintain records of all customer interactions and banking transactions.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Job description

RBC in Putrajaya, Malaysia, is seeking a customer-focused professional to assist clients with transaction fulfillment and inquiries about banking products and services. You will analyze requests, resolve complaints, and maintain thorough records of interactions and transactions.

This full-time, fixed-term role sits in Wealth Management and requires strong communication, problem-solving and time-management skills.