Bancassurance AM - Tech, Ops & Prod

Zurich Insurance; Kuala Lumpur; Hybrid; MYR 60,000 - 85,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur is looking for a Mid-Senior level professional to manage customer relationships and drive growth through risk selection and negotiation. You will analyze needs, provide training, and resolve technical issues while anticipating customer requirements. The ideal candidate has strong communication skills and experience in the insurance industry. This full-time role offers opportunities for personal and career development.

Qualifications

• Experience in managing customer relationships effectively.
• Proven ability to analyze needs and recommend process improvements.
• Strong negotiation skills with customers and stakeholders.

Responsibilities

• Manage daily work processes to meet objectives.
• Analyze and develop alternatives for improvements.
• Provide training and technical advice to customers.
• Develop profitable relationships with customers.

Skills

Risk selection

Negotiation

Customer service

Process improvement

Technical advice

Job description

Job Summary

To drive growth and profitability in all assigned products through risk selection, pricing, negotiation, sales, retention, and quality service.

Job Accountabilities

• Actively manage daily work processes of designated territory to achieve operational and strategic objectives.
• Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products. – Lead short term (3 to 9 months), defined scope projects.
• Develop and maintain profitable relationships with new and existing customers.
• Assist customers with loss prevention meetings, claims issues, and product training.
• Provide training to customer and Strategic Business Unit personnel on products and services.
• Provide technical advice that enables a customer to solve a problem or improve business.
• Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway.
• Anticipate customer needs, monitor trends in order to recommend changes.
• Resolve technical issues within function or unit.

Company Culture

We like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know‑how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. Let’s continue to grow together!

Location

• MY - Kuala Lumpur
• MY - Remote Work

Job Details

• Job Level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industry: Insurance and Financial Services
• Schedule: Full Time

Recruiter

Taren Kaur