Back Office Operations Executive

Telecontinent Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 33,000; Full time

Benefits offered by this job

Basic salary RM 2,700 - RM 3,000

Attendance Allowance RM 100

Job summary

Telecontinent Sdn Bhd is seeking a detail-oriented Back Office Operations Executive to support transaction processing, billing, and customer account administration. The role emphasizes accuracy, process discipline, and timely completion of daily tasks in a high-volume environment.

Responsibilities cover market operations, billing support, and general operations administration, including invoicing, reporting, and account provisioning.

Qualifications

• Diploma or Degree in Business Administration, Finance, Operations Management, or a related field is preferred.
• Previous experience in back-office operations, transaction processing, billing, data entry, customer account administration, or shared services is an advantage.
• Strong attention to detail with a high level of accuracy in data processing and validation.
• Comfortable handling repetitive tasks and high volumes of transactions.

Responsibilities

• Process market transactions and resolve transaction exceptions.
• Investigate discrepancies and ensure accurate record maintenance.
• Support billing processes, adjustments, and exception handling.
• Investigate billing discrepancies and assist with meter data administration.
• Perform operational checks and ensure compliance with established procedures.
• Monitor shared mailboxes and respond to first-level operational requests.
• Process customer account maintenance requests, including relocations, email updates, promotional code updates, and price plan changes.
• Resend invoices, extract reports, and perform other administrative duties as required.
• Create and maintain customer accounts and contracts.
• Process account provisioning, renewals, and bulk customer updates.
• Validate customer data and investigate provisioning issues.
• Process REC transactions and maintain accurate records.
• Assist with REC reconciliation and reporting activities.

Skills

Attention to detail

Data entry

Problem solving

Communication skills

Education

Diploma or Degree in Business Administration/Finance/Operations Management

Job description

We are seeking a detail-oriented and process-driven Back Office Operations Executive to support transaction processing, billing operations, customer account administration, and daily operational activities. The ideal candidate is highly meticulous, comfortable handling high-volume transactions, and able to maintain data accuracy, meet operational deadlines, and resolve discrepancies in accordance with established procedures.

Key Responsibilities

1. Market Operations

Process market transactions and resolve transaction exceptions.

Investigate discrepancies and ensure accurate record maintenance.

2. Billing Operations

Support billing processes, adjustments, and exception handling.

Investigate billing discrepancies and assist with meter data administration.

3. Operations Administration

Perform operational checks and ensure compliance with established procedures.

Monitor shared mailboxes and respond to first-level operational requests.

Process customer account maintenance requests, including relocations, email updates, promotional code updates, and price plan changes.

Resend invoices, extract reports, and perform other administrative duties as required.

Create and maintain customer accounts and contracts.

Process account provisioning, renewals, and bulk customer updates.

Validate customer data and investigate provisioning issues.

Process REC transactions and maintain accurate records.

Assist with REC reconciliation and reporting activities.

Requirements

Diploma or Degree in Business Administration, Finance, Operations Management, or a related field is preferred.

Previous experience in back-office operations, transaction processing, billing, data entry, customer account administration, or shared services is an advantage.

Strong attention to detail with a high level of accuracy in data processing and validation.

Comfortable handling repetitive tasks and high volumes of transactions.

Renumeration Package:

Basic salary : RM 2,700 - RM 3,000

Attendance Allowance: RM 100

Why Join Us?

Structured operational processes and clear performance expectations.

Opportunity to develop expertise in billing, customer account management, and business operations.

Business Support Services 101-1,000 employees

Telecontinent Sdn Bhd was incorporated on December 5th, 2011 as a private limited company under the Companies Act 1965. Our headquarters is located in Bangsar South, whereas our base of operations is located around Klang Valley with 7 premises situated in Bangsar South, Hampshire Place Office, Megan Avenue 1, and Menara Tokio Marine Life. We provide outsourcing and consultancy services specializing in contact centre solutions that enable your clients to communicate effectively without losing their personal touch.

Telecontinent combines the elements of People, Process & Technology, guided by sound Domain Knowledge in creating value from customer management. It is positioned as a business consultant and partner that adds value to the clients by helping them to improve efficiency and performance in managing their customers. The end goal in mind is to deliver customer satisfaction beyond expectation that will eventually translate into total loyalty to the respective companies served.

Telecontinent Sdn Bhd was incorporated on December 5th, 2011 as a private limited company under the Companies Act 1965. Our headquarters is located in Bangsar South, whereas our base of operations is located around Klang Valley with 7 premises situated in Bangsar South, Hampshire Place Office, Megan Avenue 1, and Menara Tokio Marine Life. We provide outsourcing and consultancy services specializing in contact centre solutions that enable your clients to communicate effectively without losing their personal touch.

Telecontinent combines the elements of People, Process & Technology, guided by sound Domain Knowledge in creating value from customer management. It is positioned as a business consultant and partner that adds value to the clients by helping them to improve efficiency and performance in managing their customers. The end goal in mind is to deliver customer satisfaction beyond expectation that will eventually translate into total loyalty to the respective companies served.

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