B2B SaaS Customer Support Specialist (Hybrid/Remote)

Informa TechTarget; George Town; Hybrid; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Great community

Volunteer days

Professional training & learning

Job summary

Informa TechTarget is seeking a motivated Customer Support Specialist based in our Menara Skymind office. You will be the first point of contact for clients, delivering timely and empathetic assistance to resolve inquiries and issues.

Collaborate with the Customer Success team to ensure a seamless customer experience across touchpoints. The role requires at least 2 years in customer support in a B2B or SaaS environment, strong English communication, and a willingness to work a hybrid schedule

Qualifications

• 2+ years in a customer support or similar role.
• Experience in a B2B or SaaS environment is a plus.
• Familiarity with support tools and platforms is desirable.

Responsibilities

• Respond to inbound customer inquiries via email and other channels.
• Troubleshoot and resolve customer issues to high satisfaction.
• Document interactions and resolutions in the support system.
• Escalate complex issues when needed and follow up with customers.

Skills

Customer focus

Communication skills

Problem solving

Attention to detail

Team player

Technical aptitude

Tools

Live chat

Salesforce Service Cloud

Intercom

Zendesk

Job description

Informa TechTarget is seeking a motivated Customer Support Specialist based in our Menara Skymind office. You will be the first point of contact for clients, delivering timely and empathetic assistance to resolve inquiries and issues.

Collaborate with the Customer Success team to ensure a seamless customer experience across touchpoints. The role requires at least 2 years in customer support in a B2B or SaaS environment, strong English communication, and a willingness to work a hybrid schedule