Global Customer Support Specialist (Hybrid/Remote)

Beam Mobility Malaysia Sdn Bhd

Kuala Lumpur

Hybrid

MYR 42,000 - 64,000

Full time

2 days ago

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Job summary

Beam Mobility Malaysia Sdn Bhd is hiring a dedicated Customer Support Specialist to be the first point of contact for riders and partners, delivering friendly, efficient service via phone, email and live chat. You will collaborate with the global support team to resolve issues and improve the overall experience.

The role requires clear communication, empathy, problem solving and comfort working across time zones in a hybrid setup.

Qualifications

Excellent written and verbal communication across channels.
Customer-centric mindset with empathy and emotional intelligence.
Strong problem-solving and analytical thinking to resolve issues.
Ability to adapt in a fast-paced, multi-market environment and time zones.
Familiarity with CRM systems, help desk software and digital tools, with willingness to learn new platforms.
Team-oriented with collaboration to improve processes.

Responsibilities

Provide exceptional customer support across multiple channels, including phone, email, live chat, and potentially social media.
Understand and address customer concerns promptly, delivering efficient and effective solutions.
Accurately document customer interactions and maintain comprehensive records in our CRM system.
Proactively identify potential issues, offering suggestions for improvements and preventing escalation.
Collaborate with team members to share insights and contribute to enhancing overall customer experience.