B2B Customer Insights Leader (Enterprise)

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Comprehensive medical, dental, optical

Insurance benefits

Flexi working hours

Staff Line & Device Subsidy

Smart Casual Attire

Parental Leave

Public transport access

Employee discounts

Job summary

U Mobile Sdn Bhd is seeking an experienced Enterprise B2B Research & Insights Specialist to drive actionable customer intelligence across the enterprise lifecycle. You will combine qualitative and quantitative research, VoC data, and business context to identify needs and inform strategic priorities.

As a trusted adviser to senior stakeholders, you will translate complex evidence into clear recommendations and support measurable action across acquisition, onboarding, service delivery, renewal

Qualifications

• Bachelor’s degree in Market Research, Business, Marketing, Statistics or Data Analytics.
• 8–10 years of experience in B2B customer research, insights, or VoC with enterprise exposure.
• Proven ability to translate data into actionable business recommendations for senior stakeholders.

Responsibilities

• Lead end-to-end B2B research projects from design to presentation of findings.
• Analyse feedback, trends and data to identify customer needs and growth opportunities.
• Manage VoC programmes (NPS, CSAT, CES) and journey mapping to improve retention.
• Collaborate with cross-functional teams to translate insights into strategies.
• Oversee third-party agencies, timelines, budgets, and data privacy compliance.

Skills

B2B research

VoC programmes

Qualitative research

Quantitative research

Analytics

Project management

Stakeholder communication

MS Office

Education

Bachelor's degree in Market Research

Tools

Power BI

Tableau

Qualtrics

AI-assisted tools

Job description

U Mobile Sdn Bhd is seeking an experienced Enterprise B2B Research & Insights Specialist to drive actionable customer intelligence across the enterprise lifecycle. You will combine qualitative and quantitative research, VoC data, and business context to identify needs and inform strategic priorities.

As a trusted adviser to senior stakeholders, you will translate complex evidence into clear recommendations and support measurable action across acquisition, onboarding, service delivery, renewal