AVP, Global Client Experience & Post-Trade Analytics — Flexible

Standard Chartered; Kuala Lumpur; On-site; MYR 240,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Flexible working options

Learning & development

Job summary

Standard Chartered in Kuala Lumpur is recruiting a senior Lead Client Operations to steer strategy across FXMM and OTC post-trade lifecycles. The role focuses on service excellence, client engagement, and efficient settlements.

You will collaborate with Sales, Client Service Managers, and Operations to improve outcomes, leverage data analytics and AI for insights, and drive automation to meet SLA targets and complex post-trade scenarios.

Qualifications

• 10–15+ years in Global Markets Operations with FXMM & OTC post-trade expertise.
• Deep understanding of confirmations, settlements, and FM products (FX, MM, OTC derivatives).
• Strong data and AI capability with experience in large-scale analytics and KPIs.

Responsibilities

• Lead Client Operations strategy across FXMM & OTC post-trade lifecycle.
• Develop client profiling and segmentation to reduce breaks and fails.
• Oversee global query management and client communication standards.

Skills

Global Markets Ops

FX/OTC post-trade

Data analytics

Stakeholder mgmt

Multilingual

SWIFT/CLS

Education

Finance/Banking degree or diploma

Tools

SWIFT

FM digital tools

Job description

Standard Chartered in Kuala Lumpur is recruiting a senior Lead Client Operations to steer strategy across FXMM and OTC post-trade lifecycles. The role focuses on service excellence, client engagement, and efficient settlements.

You will collaborate with Sales, Client Service Managers, and Operations to improve outcomes, leverage data analytics and AI for insights, and drive automation to meet SLA targets and complex post-trade scenarios.