Retail Banking Ops Lead | Flexible & Growth

Standard Chartered; Kuala Lumpur; Hybrid; MYR 50.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible working

Learning & development

Wellbeing support

Inclusive culture

Zusammenfassung

Standard Chartered Bank Malaysia is seeking a Retail Banking operations professional to support multiple activities and products while ensuring compliance with regulatory, credit and lending guidelines to safeguard the bank's interests. You will manage customer onboarding and daily processing with accuracy and good judgment.

You will prioritise workload, escalate bottlenecks, and uphold risk controls, governance and business conduct as defined by Group values.

Aufgaben

• Onboarding Wealth Lending Client.
• To perform OD limit processing for Secured facilities.
• Performing collateral maintenance.
• Able to drive quality work and maintain timeliness within teams.
• Prioritizes and schedule dept. workload accordingly to meet volume peaks & troughs.
• Communicates own work plan issues and escalates potential Bottlenecks to Line Managers.
• Adheres to laid out processes and procedures of the bank while completing process actions.
• Prompt and early escalation of risk issues to Line Managers.
• Identify errors and omissions resulting from routine process actions and ensure regular updating of process procedures (DOI).
• Control & Risk Mitigation.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Effectively and collaboratively identify, escalation of risk, conduct and compliance matters.
• Front Office (Relationship Managers / Customer Service Managers)
• In-country Operations Teams
• In-country Wealth Management / Credit Ops / CMPS / Risk Monitoring Teams
• Related Departments eg, Product Control, Finance, etc
• Ensure team of junior operations officers delivers department goals and BAU.
• Guide and share knowledge between team members to serve as support to one another.
• Participate in cross training across products and functions (i.e. Support Functions) as part of contingency plan.

Jobbeschreibung

Standard Chartered Bank Malaysia is seeking a Retail Banking operations professional to support multiple activities and products while ensuring compliance with regulatory, credit and lending guidelines to safeguard the bank's interests. You will manage customer onboarding and daily processing with accuracy and good judgment.

You will prioritise workload, escalate bottlenecks, and uphold risk controls, governance and business conduct as defined by Group values.