AVP, Service & Digital Experience Leader

UOB; Kepong; On-site; MYR 90,000 - 120,000; Full time

Job summary

United Overseas Bank Malaysia Bhd invites applications for AVP, Service Manager - Privilege Banking (Jalan Tengah). This on-site role focuses on delivering service excellence, managing customer queries, and promoting digital self-service channels at the Jalan Tengah City Area branch.

You will lead service initiatives, ensure regulatory compliance, and drive digital advocacy and customer referrals in collaboration with business units.

Responsibilities

• Attend to customers professionally, manage their queries, and direct them to the appropriate channels.
• Handle customer requests promptly and accurately to meet their needs.
• Respond to and fulfil customer inquiries with first contact resolution or follow-through where required.
• Build rapport with customers through positive interactions and delivering excellent service.
• Advise, promote, and educate customers on adopting digital and self-service platforms.
• Act as Service and Digital Champion to support branch service delivery.
• Lead communication on service-related matters, including briefings, updates, and service quality standards.
• Build and develop staff competencies in Service & Digital through coaching and experience sharing.

Job description

United Overseas Bank Malaysia Bhd invites applications for AVP, Service Manager - Privilege Banking (Jalan Tengah). This on-site role focuses on delivering service excellence, managing customer queries, and promoting digital self-service channels at the Jalan Tengah City Area branch.

You will lead service initiatives, ensure regulatory compliance, and drive digital advocacy and customer referrals in collaboration with business units.