Audio Visual Technician

Asia School of Business; Kuala Lumpur; On-site; MYR 38,000 - 68,000; Full time

Job summary

Asia School of Business is seeking an AV Technician to manage hands-on setup, operation, testing, and on-site support of AV systems across classrooms, meeting rooms, and event spaces. The role covers livestreaming, recording sessions, and routine maintenance to ensure smooth daily operations.

The successful candidate will perform equipment preparation, basic troubleshooting, and coordinate with IT, events, and facilities to ensure uninterrupted sessions and high-quality audiovisual output.

Qualifications

• Diploma or Bachelor's Degree in audio engineering, sound production, multimedia, IT, electronics, or related field, or minimum 3 years in AV operations.

Responsibilities

• Set up, test, and operate AV equipment for classes, meetings, events, and recordings.
• Provide on-site real-time support and troubleshooting to minimise disruptions.
• Support studio and classroom recording activities, monitor sessions, and verify quality.
• Coordinate AV services with IT, events, facilities, and vendors to ensure readiness.
• Support high-profile events with on-site technical help and quick issue resolution.
• Provide after-hours/weekend support as required with proper logging.
• Maintain AV equipment housekeeping and inventory records, including storage and movement tracking.
• Document setup records, incident reports, and equipment inventories.

Skills

AV operations

Livestreaming

Troubleshooting

Education

Diploma or Bachelor’s in AV or related field

Tools

Video conferencing platforms

AV equipment

Job description

The AV Technician is responsible for the hands-on setup, operation, testing, troubleshooting, and on-site support of audio-visual systems across the organisation. The role ensures that classrooms, meeting rooms, event spaces, recording studio, and all AV equipment within the building such as digital signages and portable displays inside the building are well kept in working condition for daily operation such as in-person or hybrid classes, meetings or events, with livestreaming or recording whenever required, and other business-critical activities.

This role is primarily intended to provide on-site operational support to ensure the smooth and reliable delivery of AV services. Responsibilities include setting up, testing, and operating AV equipment for classes, meetings, events, and recording sessions; troubleshooting technical issues; and providing immediate, real-time assistance to minimise disruptions and ensure continuity of operations.

The AV Technician performs hands-on technical tasks with the direction of the reporting manager to support studio and classroom recording activities. Responsibilities include equipment preparation, setup, operation, monitoring, basic troubleshooting, and coordination of technical requirements to ensure uninterrupted sessions.

Besides day-to-day tasks, the role will be assigned to perform AV housekeeping and inventory management, including maintaining the cleanliness and organisation of AV equipment and storage areas, tracking equipment allocation and movement, updating inventory records, and conducting routine checks to ensure equipment is properly maintained and accounted for and responsible. to escalate issues requiring specialised repairs or vendor intervention to the reporting manager.

Due to the operational and event-based nature of the role, the Senior AV Specialist may be required to support activities beyond normal working hours, including evenings, weekends, rest days, and Public Holidays, subject to operational needs, prior approval, proper recording, and verification by the reporting manager.

Principal Duties and Responsibilities

• AV Readiness, Setup, and Operations:

Prepare, set up, test, operate, and dismantle (if required) AV equipment in classrooms, meeting rooms, or event spaces for any classes, meetings, conferences, town halls, external client events or programmes. Provide support for hybrid sessions, recordings or livestreams if required, as assigned by the reporting manager.

• Real-Time Support and Troubleshooting:

Provide on-site technical support before, during, and after classes, meetings, recording sessions, and events. Respond promptly to technical issues involving audio, visual displays, presentations, video conferencing, recording, livestreaming, control systems, or any AV related devices. Escalate issues beyond the scope of the role when necessary.

• Studio and Class Recording Support:

Provide hands-on technical support for recording activities in studio or classrooms, including prepare and test the recording setups, prepare the talents, monitor the sessions for clean captures, troubleshoot any arising technical issues, and verify the quality of recorded material captured usability as per procedures and assigned requirements.

• Operational AV Service Coordination:

Support the operational planning and coordination of AV services under the direction of the reporting manager. Assist with reviewing service requests, confirming technical and setup requirements, preparing equipment, and ensuring AV resources are ready for classes, events, recordings, and other activities.

• High-Level and Business-Critical Event Support:

Provide on-site technical support for high-level, high-profile business-critical events, able to respond promptly to technical issues. Coordinate with the reporting manager and relevant stakeholders on any equipment failure indication to minimise disruptions and suggest resolution to address operational requirements.

• After-Hours and Weekend Support:

Support requests outside normal working hours, including evenings, weekends, rest days, and Public Holidays upon approval by reporting manager, where operationally required. Such support is subject to prior approval, proper recording of hours worked, and verification by the reporting manager.

• Equipment Housekeeping, Inventory, and Maintenance:

Maintain the cleanliness, organisation, and proper storage of all AV equipment and peripherals in every classrooms, meeting rooms, recording studio, AV storage rooms, event spaces, and AV control/rack rooms. Assist with inventory tracking, equipment identification and movement records, stock checks, condition inspections, and routine readiness checks to ensure AV assets and inventories are properly maintained and tracked. The ability to perform minor equipment repairs and basic maintenance is an added advantage.

• Internal Coordination and Documentation:

Coordinate with IT, Events, Facilities, program teams, faculty, administrative teams, outsourced AV support personnel, and vendors for tasks completion. Maintain accurate setup records, event and recording support logs, incident reports, equipment inventory records, and other relevant technical documentation as required.

Qualifications and Skills

Education / Experience: Diploma or Bachelor's Degree in audio engineering, sound production, creative media production, multimedia, digital media technology, IT, electronics, or a related discipline; or minimum 3 years of relevant experience in AV operations, event AV support, studio/class recording, livestreaming, hybrid meeting support, or related technical support functions.

Technical Knowledge: Strong working knowledge of audiovisual systems, including audio and video fundamentals, signal flow, signal processing, signal routing, connectivity, and common AV equipment. Basic understanding of AV-over-IP technologies, including their operating principles and basic connectivity requirements is fundamental. Familiarity with video conferencing platforms, recording systems, and digital collaboration tools is required. Ability to perform minor equipment repairs and basic maintenance is an added advantage.

Computer Literacy and Digital Skills: Proficient in using Windows and macOS operating systems to support AV operations, configure and operate presentation software and recording DAW, manage digital content, and troubleshoot common computer-related issues. Able to use standard productivity applications, connect and configure peripheral devices, and navigate software interfaces confidently.

Operational Skills: Posses physical strenght to set up, test, operate, and dismantle AV equipment when required, perform routine equipment checks, and provide technical support for classes, meetings, events, live streaming and recording sessions, and other operational activities.

Coordination and Communication: Ability to follow instructions, coordinate with internal teams and external vendors, and communication effectively with faculty, presenters, event organisers, and other stakeholders to fulfill tasks requirements.

Troubleshooting and Problem-Solving Skills: Ability to identify and resolve common technical issues, responsive to operational disruptions, and immediately escalate complex issues when necessary. Suggest workaround to any issues arising.

Documentation and Equipment Management: Ability to maintain accurate equipment inventory records, operational logs, incident reports, and other relevant documentation, as well as ensure proper handling and organisation of AV equipment and accessories. The ability to perform minor equipment repairs and basic maintenance is an added advantage.