AU Customer Experience Specialist

FedEx; Klang City, Port Klang; Sur place; MYR 144 000 - 201 000; Plein temps

Résumé du poste

FedEx AU Market is seeking a Customer Experience Relationship Representative to provide comprehensive customer support, manage relationships, oversee onboarding, bookings, quotes, and issue resolution. You will collaborate across teams to ensure accurate information and smooth service while maintaining confidentiality.

The role emphasizes proactive problem solving, preventing disruptions, and delivering high-quality service to customers in a global logistics network.

Qualifications

• Two (2) years of work experience in customer service and interaction.
• Secondary education or equivalent.

Responsabilités

• Provide comprehensive customer support, addressing inquiries and concerns promptly and professionally.
• Manage customer relationships effectively, ensuring satisfaction and loyalty through proactive communication and assistance.
• Facilitate the seamless creation and management of customer accounts, maintaining accuracy and confidentiality.
• Guide customers through the basic process onboarding, ensuring smooth and efficient integration into the system.
• Handle bookings and reservations efficiently, managing schedules and confirming details with accuracy.
• Generate and deliver accurate quotes to customers, considering their needs and preferences.
• Address and resolve customer complaints in a timely and satisfactory manner, aiming to restore trust and confidence.
• Proactively prevent service disruptions and issues, identifying potential problems and implementing preventive measures to enhance the overall customer experience.

Connaissances

Customer support

Customer management

Quality assurance

Case management

Claims handling

Onboarding

Root cause analysis

Cross-functional coordination

Escalated issue resolution

Tracking

Customer ownership

Formation

Secondary education or equivalent

Description du poste

FedEx AU Market is seeking a Customer Experience Relationship Representative to provide comprehensive customer support, manage relationships, oversee onboarding, bookings, quotes, and issue resolution. You will collaborate across teams to ensure accurate information and smooth service while maintaining confidentiality.

The role emphasizes proactive problem solving, preventing disruptions, and delivering high-quality service to customers in a global logistics network.