Customer Financial Solutions Advisor

FedEx

Malaysia

On-site

MYR 40,000 - 60,000

Full time

8 days ago

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Job summary

FedEx Express Malaysia is seeking a Customer Financial Services Specialist to provide comprehensive financial services to customers, manage accounts, and support billing and payments. You will collaborate with sales and customer service teams, educate customers on financial products, stay updated on industry regulations, and ensure confidentiality and integrity in handling sensitive data.

The role offers growth opportunities within a global logistics leader and emphasizes delivering exceptional

Qualifications

2–3 years of experience in customer financial services, banking, or related roles.
Bachelor’s degree in Finance, Accounting, Business Administration, or related field strongly preferred.

Responsibilities

Provide comprehensive financial services to customers, including account management, credit advisement, and payment solutions.
Analyze customer financial needs and develop tailored solutions to meet those needs, ensuring a high level of customer satisfaction.
Manage customer accounts, keeping accurate records of transactions, payments, and any financial arrangements.
Work closely with the sales and customer service teams to identify opportunities for financial service enhancements and to resolve any customer issues related to billing or payments.
Educate customers on financial products and services, including the benefits and risks associated with each, to empower them in their financial decision-making.
Stay abreast of the latest trends and regulations in the financial services industry to provide informed advice and services to customers.
Collaborate with the finance department to streamline billing and payment processes, ensuring efficiency and compliance with financial policies and regulations.
Performs other duties as assigned.