Customer Experience Representative

FedEx Express México; Malaysia; On-site; MYR 36,000 - 60,000; Full time

Job summary

FedEx Express México in Malaysia is seeking a Customer Experience Representative to provide timely support, assist with shipment bookings and tracking, and maintain professional communications for a seamless service experience.

The role requires a minimum of secondary education and at least one year of related customer service experience; associates without prior experience are welcome. The work shift runs from 4AM to 6PM, with opportunities for growth within the FedEx network.

Qualifications

• Minimum education: Secondary education or equivalent.
• At least one year of relevant work experience in customer service.
• For Associate level, prior experience is not required.

Responsibilities

• Provides timely assistance and resolutions to customer inquiries and issues
• Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately
• Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery
• Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization
• Manages customer cases and service requests efficiently, documenting interactions accurately
• Identifies and mitigates potential issues to ensure a seamless customer experience
• Assists customers in tracking their shipments and providing real-time updates
• Performs other duties as assigned

Skills

Fluency in English

Local language

Education

Secondary education or equivalent

Job description

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws.

We will reasonably accommodate team members and third parties with physical and mental disabilities.

Customer Experience Representative

The work shift is between 4AM and 6PM.

Role & Responsibility

Provides timely assistance and resolutions to customer inquiries and issues

Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately

Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery

Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization

Manages customer cases and service requests efficiently, documenting interactions accurately

Identifies and mitigates potential issues to ensure a seamless customer experience

Assists customers in tracking their shipments and providing real-time updates

Performs other duties as assigned

Minimum Education

Secondary education or equivalent

Minimum Experience

• At least one (1) year of relevant work experience in customer service and interaction
• For Associate level, prior experience is not required

Knowledge, Skills and Abilities

• Fluency in English and local language, especially if English is not your first language
• Strong problem-solving skills
• Good written & verbal communication

Job Posting End Date: 2026-10-31