Customer Experience & Relationship Specialist

FedEx; Malaysia; On-site; MYR 33,000 - 51,000; Full time

Job summary

FedEx is seeking a Customer Experience Relationship Representative for the AU Market. The role focuses on delivering comprehensive support, managing customer accounts, and guiding onboarding processes.

You will handle bookings, quotes, and issue resolution to ensure a high level of customer satisfaction and loyalty. This position emphasizes proactive problem prevention, cross-functional coordination, and adherence to FedEx's People-Service-Profit philosophy.

Qualifications

• Two years of work experience in customer service and interaction.
• Secondary education or equivalent is required.
• Experience in handling inquiries, bookings, and complaints is preferred.

Responsibilities

• Provide comprehensive customer support, addressing inquiries and concerns promptly and professionally.
• Manage customer relationships effectively, ensuring satisfaction and loyalty through proactive communication and assistance.
• Facilitate the seamless creation and management of customer accounts, maintaining accuracy and confidentiality.
• Guide customers through the basic process onboarding, ensuring smooth and efficient integration into the system.
• Handle bookings and reservations efficiently, managing schedules and confirming details with accuracy.
• Generate and deliver accurate quotes to customers, considering their needs and preferences.
• Address and resolve customer complaints in a timely and satisfactory manner, aiming to restore trust and confidence.
• Proactively prevent service disruptions and issues, identifying potential problems and implementing preventive measures to enhance the overall customer experience.

Skills

Customer service

Relationship management

Quality assurance

Problem solving

Communication

Education

Secondary education

Job description

FedEx is seeking a Customer Experience Relationship Representative for the AU Market. The role focuses on delivering comprehensive support, managing customer accounts, and guiding onboarding processes.

You will handle bookings, quotes, and issue resolution to ensure a high level of customer satisfaction and loyalty. This position emphasizes proactive problem prevention, cross-functional coordination, and adherence to FedEx's People-Service-Profit philosophy.