Customer Finance Advisor - Accounts & Payments

FedEx; Petaling Jaya; Vor Ort; MYR 50.000 - 70.000; Vollzeit

Zusammenfassung

FedEx is seeking a Customer Financial Services professional to manage customer accounts and process financial transactions while delivering exceptional service.

The role requires strong communication, attention to detail, and a customer-centric approach to problem-solving. You will collaborate with sales and service teams to identify opportunities for financial service enhancements and ensure compliance with policies. English proficiency is required; additional languages are an advantage.

Qualifikationen

• Bachelor's degree strongly preferred in Finance, Accounting, Business Administration, or related field.
• 2 to 3 years of experience in customer financial services, banking, or related roles.
• Proficiency in financial software and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Ability to handle confidential information with discretion.

Aufgaben

• Provide comprehensive financial services to customers, including account management, credit advisement, and payment solutions.
• Analyze customer financial needs and develop tailored solutions to meet those needs, ensuring a high level of customer satisfaction.
• Manage customer accounts, keeping accurate records of transactions, payments, and any financial arrangements.
• Work closely with the sales and customer service teams to identify opportunities for financial service enhancements and to resolve any customer issues related to billing or payments.
• Educate customers on financial products and services, including the benefits and risks associated with each, to empower them in their financial decision-making.
• Stay abreast of the latest trends and regulations in the financial services industry to provide informed advice and services to customers.
• Collaborate with the finance department to streamline billing and payment processes, ensuring efficiency and compliance with financial policies and regulations.
• Performs other duties as assigned.

Kenntnisse

Excellent communication

Interpersonal skills

Detail-oriented

Analytical thinking

Microsoft Office

Financial software

Ausbildung

Bachelor's degree in Finance, Accounting, Business Administration

Tools

Financial software

Microsoft Office

Jobbeschreibung

FedEx is seeking a Customer Financial Services professional to manage customer accounts and process financial transactions while delivering exceptional service.

The role requires strong communication, attention to detail, and a customer-centric approach to problem-solving. You will collaborate with sales and service teams to identify opportunities for financial service enhancements and ensure compliance with policies. English proficiency is required; additional languages are an advantage.