Customer Experience Specialist

FedEx Express México; Malaysia; On-site; MYR 36,000 - 60,000; Full time

Job summary

FedEx Express México in Malaysia is seeking a Customer Experience Representative to provide timely support, assist with shipment bookings and tracking, and maintain professional communications for a seamless service experience.

The role requires a minimum of secondary education and at least one year of related customer service experience; associates without prior experience are welcome. The work shift runs from 4AM to 6PM, with opportunities for growth within the FedEx network.

Qualifications

• Minimum education: Secondary education or equivalent.
• At least one year of relevant work experience in customer service.
• For Associate level, prior experience is not required.

Responsibilities

• Provides timely assistance and resolutions to customer inquiries and issues
• Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately
• Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery
• Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization
• Manages customer cases and service requests efficiently, documenting interactions accurately
• Identifies and mitigates potential issues to ensure a seamless customer experience
• Assists customers in tracking their shipments and providing real-time updates
• Performs other duties as assigned

Skills

Fluency in English

Local language

Education

Secondary education or equivalent

Job description

FedEx Express México in Malaysia is seeking a Customer Experience Representative to provide timely support, assist with shipment bookings and tracking, and maintain professional communications for a seamless service experience.

The role requires a minimum of secondary education and at least one year of related customer service experience; associates without prior experience are welcome. The work shift runs from 4AM to 6PM, with opportunities for growth within the FedEx network.