Customer Financial Solutions Specialist

FedEx; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

FedEx Malaysia is seeking a detail-oriented professional to manage customer accounts, process financial transactions, and deliver exceptional service. The role emphasizes clear communication, accuracy, and a customer-centric approach to problem-solving in a fast-paced environment.

You will collaborate with sales and service teams, educate customers on products, stay updated on regulatory trends, and help streamline billing processes with the finance department.

Qualifications

• Excellent communication and interpersonal skills, with the ability to explain complex financial concepts in simple terms.
• Proficiency in financial software and systems and Microsoft Office Suite.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to handle confidential information with discretion and integrity.
• Customer-focused with a passion for delivering exceptional service and building positive relationships.

Responsibilities

• Provide comprehensive financial services to customers, including account management, credit advisement, and payment solutions.
• Analyze customer financial needs and develop tailored solutions to meet those needs, ensuring a high level of customer satisfaction.
• Manage customer accounts, keeping accurate records of transactions, payments, and any financial arrangements.
• Work closely with the sales and customer service teams to identify opportunities for financial service enhancements and to resolve any customer issues related to billing or payments.
• Educate customers on financial products and services, including the benefits and risks associated with each, to empower them in their financial decision-making.
• Stay abreast of the latest trends and regulations in the financial services industry to provide informed advice and services to customers.
• Collaborate with the finance department to streamline billing and payment processes, ensuring efficiency and compliance with financial policies and regulations.
• Performs other duties as assigned.

Skills

Communication

Attention to detail

Customer service

Problem solving

Education

Bachelor's in Finance/Accounting/Business Admin or related

Tools

MS Office

Financial software

Job description

FedEx Malaysia is seeking a detail-oriented professional to manage customer accounts, process financial transactions, and deliver exceptional service. The role emphasizes clear communication, accuracy, and a customer-centric approach to problem-solving in a fast-paced environment.

You will collaborate with sales and service teams, educate customers on products, stay updated on regulatory trends, and help streamline billing processes with the finance department.