ATM Systems Reliability Engineer (AS/400, COBOL)

Luxoft; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Luxoft in Malaysia seeks a skilled Application/Production Support Consultant to provide L3 support for ATM Host and Statements applications. The role requires hands-on AS400, COBOL, RPG, and DB2 experience, with strong troubleshooting and stakeholder communication skills.

You will work with cross-functional teams to investigate incidents, perform root cause analysis, and implement permanent fixes while ensuring system availability and smooth production releases, under ALDON deployment processes.

Qualifications

• 3–5 years of experience in Application Support or Production Support.
• Strong experience in AS400 platform.
• Hands-on experience with COBOL and RPG.
• Experience with DB2 database.
• Experience supporting ATM Host and Statements applications.
• Strong troubleshooting and problem-solving skills.
• Knowledge of ATM transaction processing systems.
• Experience with ALDON deployment tool.
• Understanding of incident, problem, and change management processes.
• Good communication and stakeholder management skills.

Responsibilities

• Provide L3 production support for ATM Host & Statements applications.
• Investigate, troubleshoot, and resolve production incidents and application issues.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Support ATM transaction processing and statement generation systems.
• Monitor application health and ensure system availability and stability.
• Collaborate with business users, infrastructure teams, and vendors for issue resolution.
• Support application deployments and releases using ALDON.
• Participate in incident, problem, and change management activities.
• Perform impact analysis and support production releases.
• Support testing activities and production validation after deployments.
• Prepare and maintain technical and operational documentation.
• Ensure compliance with operational procedures and service level agreements.

Skills

AS400 experience

COBOL

RPG

DB2

ATM host

ALDON deployment

Incident management

Troubleshooting

Communication

Stakeholder management

Job description

Luxoft in Malaysia seeks a skilled Application/Production Support Consultant to provide L3 support for ATM Host and Statements applications. The role requires hands-on AS400, COBOL, RPG, and DB2 experience, with strong troubleshooting and stakeholder communication skills.

You will work with cross-functional teams to investigate incidents, perform root cause analysis, and implement permanent fixes while ensuring system availability and smooth production releases, under ALDON deployment processes.