Associate Tech Support Engineer – Enterprise Software

SAS Institute; Kuala Lumpur; Hybrid; MYR 42,000 - 62,000; Full time

Job summary

SAS Institute in Kuala Lumpur invites applications for an Associate Technical Support Engineer. You will provide technical support for SAS software and solutions, applying domain knowledge of software usage, features, and interactions across SAS components.

Ideal candidates have a Bachelor’s degree in CS/Engineering and at least six months of experience in programming, software development, testing, or support, and strong communication skills.

Qualifications

• Bachelor’s degree in Computer Science, Engineering or related field.
• Typically requires six months of experience in programming, software development, testing, consulting, or support.
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Responsibilities

• Provides technical support for SAS software applications and/or solutions.
• Proactively communicates with customers and SAS teams during problem resolution.
• Documents case details and manages expectations and escalations across stakeholders.

Skills

Technical comprehension

Verbal and written communication

Attention to detail

Awareness of support tools and policy

Education

Bachelor’s degree in Computer Science, Engineering or related field

Job description

SAS Institute in Kuala Lumpur invites applications for an Associate Technical Support Engineer. You will provide technical support for SAS software and solutions, applying domain knowledge of software usage, features, and interactions across SAS components.

Ideal candidates have a Bachelor’s degree in CS/Engineering and at least six months of experience in programming, software development, testing, or support, and strong communication skills.