Associate Software Support Engineer

DZH International Sdn Bhd; Kuala Lumpur; Hybrid; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Medical

Dental

Annual Leave

Staff welfare activities

Job summary

DZH International Sdn Bhd is seeking a Software Support Engineer in Kuala Lumpur to join a hands-on, client-focused team supporting desktop, web and mobile applications. You will own first and second level bug fixes, collaborate with product, design and QA, and help keep mission-critical fintech platforms stable.

The role sits in our KL office with a hybrid work arrangement after confirmation; weekend on-call and on-site support may be required with time off in lieu.

Qualifications

• Degree in IT or equivalent.
• 2–3 years in application support/development in financial services is a plus but fresh grads welcome.
• Experience in fintech, trading or banking industry is a plus.

Responsibilities

• Provide Level 2 support and ensure stability of trading platforms.
• Troubleshoot and support desktop, web and mobile applications.
• Log and classify incidents in Jira and document solutions.
• Conduct regression testing and ensure fixes are deployment-ready.
• On-call and on-site support, including weekend deployments.

Skills

Problem solving

Communication

Education

Degree in IT or equivalent

Tools

Jira

Oracle RDBMS

JBoss

Resin

IBM WebSphere

Job description

Excited to support mission-critical fintech systems and work closely with a dynamic software team?

Join us as a Software Support Engineer and be part of our award-winning company, trusted by leading brokerages and international banks across Singapore, Malaysia and Asia.

This is a hands-on role where you’ll troubleshoot, support and collaborate with a talented software team to provide top-notch support for our desktop, web and mobile applications. Take ownership of first and second level bug fixing, and help us keep our clients happy and thriving!

This role is based in our Kuala Lumpur office (Menara Worldwide, Bukit Bintang).
Hybrid work arrangement available after confirmation (reliable home internet required).

Support mission-critical systems – Provide Level 2 support and ensure stability of trading platforms

Be client-focused – Work with internal & external clients to resolve issues quickly

Collaborate & troubleshoot – Work closely with cross-functional teams (product, Design, QA) to deliver seamless user experiences

Daily checks & tracking – Run system checks, log & classify incidents in Jira, document solutions

Test & validate – Conduct regression testing, ensure fixes/updates are deployment-ready

On-call & on-site – Support when needed, including weekend deployments (off-in-lieu provided)

Continuous improvement – Participate in root cause analysis, corrective and preventive actions, and other ad hoc projects

Degree in IT or equivalent

2–3 years in application support/development in financial services is a plus but we also welcome fresh grads!

Bonus if you know jQuery, Oracle RDBMS, JBoss, Resin, or IBM WebSphere

Strong problem-solving skills and great communication

Open to providing weekend and after-hours support when required, with time off in lieu provided accordingly

High commitment and ability to work under a fast-paced work environment

BONUS POINTS

• Experience in fintech, trading or banking industry
• Knowledge of networking principles and system architecture
• Experience in Agile/Scrum methodologies and project tools like JIRA

Why You’ll Love Working With Us

Competitive salary + benefits (medical, birthday leave, study leave, annual leave & more)

Stable, supportive environment with team-focused managers

Training, learning opportunities & team-building activities

A close-knit team that values your growth & success

Ready to support leading financial systems and grow your tech career?

DZH International (DZHI) is Southeast Asia's leading financial data provider offering an integrated consolidated suite of reliable market data, trading execution, in-depth news and analytical tools. As one of the leading pioneers of real-time online delivery of equity, futures and commodity market information, DZHl has developed a series of multi-award winning financial market data analytics products.

DZHI has been delivering unparalleled insights and trading solutions to the institutional and retail investment community for close to 20 years, our clients include major multinational banks and brokerages in Asia. DZHI is a 100% wholly-owned subsidiary of Shanghai DZH.

Perks and benefits Medical Dental Annual Leave, Regular Staff Welfare Activities etc

What can I earn as a Software Support Engineer