Associate / Senior Associate - Investor Services

Krypton Fund Services; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Krypton Fund Services is seeking a detail-oriented professional to support transfer agency operations in Kuala Lumpur. The role involves handling investor transactions, KYC coordination, and maintaining accurate investor records within a client-focused service environment.

Applicants should be fluent in English with strong communication skills, able to work autonomously, and comfortable working under pressure to meet deadlines.

Qualifications

• Excellent communication skills and a truly client servicing mindset.
• Excellent attention to detail.
• Good interpersonal skills and sense of teamwork.

Responsibilities

• Act as a point of contact for Clients and Investors as it relates to transfer agency matters.
• Process investor transactions such as subscriptions, redemptions and transfers.
• Review due diligence documents and liaise with investors/clients for missing KYC; work with KYC team on investment stage.
• Ensure accurate and timely processing of shareholder trades.
• Release trade confirmations, contract notes and account statements by deadlines.
• Maintain shareholder files and investor records.
• Provide client-focused service to Investors and internal/external Clients.
• Understand regulatory and audit requirements to ensure compliance.
• Prioritize multiple tasks with effective time management.

Skills

Communication

Client servicing

Attention to detail

Teamwork

Autonomy

Time management

Deadline-driven

MS Office

Tools

MS Office (Word, Excel, Access)

Job description

Primary Responsibilities:

• Act as a point of contact for Clients and Investors as it relates to transfer agency matters.


• Responsible for processing investor transactions such as subscriptions, redemptions and transfers for your client’s book.


• Review of due diligence documents and liaise with investors/clients for missing KYC and work in conjunction with our KYC team on your client book at investment stage.


• Ensure accurate and timely processing of shareholder trades.


• Ensure release of trade confirmations, contract notes and account statements by agreed deadline.


• Maintain of shareholder files and investor records.


• Be Client focused and strive to provide excellence in the service to Investors, internal and external Clients.


• Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled.


• Ability to prioritize multiple tasks by utilizing effective time management skills.

Qualifications Required:

• Experience in Transfer Agency or Fund Administration operations role is preferred but not essential.


• Excellent communication skills and a truly client servicing mindset.


• Excellent attention to detail.


• Good interpersonal skills and sense of teamwork Committed to self-improvement.


• Ability to work autonomously and remain calm under high pressure.


• Ability to deliver within agreed deadlines.


• Proficient with suite of Microsoft Office applications (Word, Excel, Access)


• Fluent in English, fluency in any other language would be advantageous.