Junior Associate - ITC

Waystone; George Town; On-site; MYR 48,000 - 72,000; Full time

Job summary

Waystone is seeking a Junior Associate to service and maintain relationships with a portfolio of clients in Malaysia. The role involves handling complex structures, completing annual filings, and supporting Directors and the Associate Director while contributing to client reporting projects.

You will perform day-to-day client service activities, maintain professional communications with stakeholders, and assist in preparing tax and regulatory documents under supervision.

Qualifications

• Bachelor’s degree completed.
• Experience in transfer agency or legal background is desirable but not essential.
• Strong interpersonal and customer service skills are required.
• Able to manage time effectively in a fast-paced environment.
• Proficiency with MS Office applications (Outlook, Excel, Word).
• Team player with flexibility and adaptability; can think strategically.

Responsibilities

• Support ITC team in day-to-day client service activities with guidance from senior members.
• Assist in maintaining relationships with internal stakeholders and external clients with professional communication.
• Prepare foundational documents and FATCA/CRS reports under supervision, ensuring accuracy.
• Conduct initial checks on documentation and flag gaps for senior review.
• Help monitor accounts receivable for assigned clients and gather information for the team lead.

Skills

Interpersonal skills

Customer service

Time management

Organizational skills

MS Office (Outlook, Excel, Word)

Team player

Strategic thinking

Education

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

About Waystone

Waystone is a leading asset-servicing solutions provider of institutional governance, administration, risk and compliance services to financial institutions. With over 25 years’ experience and a comprehensive range of specialist services to its name, Waystone helps our clients structure, operate and grow through our expertise, innovation and digitisation, backed by the operational scale to support global expansion.

Summary

The Junior Associate will service and maintain relationships with a portfolio of clients. They will take on a portfolio of clients with complex structures and will complete annual filings and ad hoc client requests. This role will also provide support to the Directors and Associate Director and complete database projects for client reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support the ITC team in day-to-day client service activities, seeking guidance from senior team members as needed.
• Assist with maintaining strong working relationships with internal stakeholders and external clients by communicating in a professional and timely manner.
• Prepare foundational documents such as tax forms, notices, and draft FATCA/CRS reports under supervision, ensuring accuracy before submitting for review.
• Conduct initial checks on documentation and flag any gaps, inconsistencies, or questions for senior review.
• Help monitor accounts receivable for assigned clients by preparing updates and gathering information for the team lead.
• Develop working knowledge of FATCA, CRS, and due diligence requirements, actively participating in training and applying learnings under supervision.
• Support the implementation and maintenance of department procedures and processes by assisting with updates, documentation, and testing.
• Assist with onboarding new FATCA/CRS clients by preparing checklists, gathering documents, and updating system records under direction.
• Provide general support to colleagues during peak periods or when team members are absent, including helping monitor shared inboxes.
• Maintain accurate database and Tracker records by entering data, updating engagement details, and ensuring information is complete and current.
• Follow department procedures for DEF preparation and DocuSign processing, ensuring documents are organized and submitted for review.
• Ensure timely management of emails by organizing correspondence and saving client communications into Tracker according to process.
• Support the team by tracking DocuSign DEF statuses, preparing summaries, and escalating any delays or issues.
• Assist with preparing AEOI reports or board materials by gathering data, formatting reports, and arranging meeting logistics as directed.
• Take on additional tasks as required, demonstrating a willingness to learn and assist wherever capacity allows.
• Share key learnings with the team and participate actively in team meetings and training sessions.

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Third Level Qualification Bachelor’s Degree

Experience

• Transfer Agency experience or legal background is desirable, but not essential
• Excellent interpersonal and customer service skills
• Outstanding time management and organizational skills. Oral/written communication skills, and attention to detail is required.
• Must be able to work in a fast-paced environment including reporting and providing support to various members of the team in a pro-active manner.
• Individual with a positive "can-do" attitude who takes ownership of assigned responsibilities
• Proficiency in Microsoft Outlook, Excel and Word.
• Team player - flexible and adaptable
• Demonstrate ability to think strategically