Associate - ITC

Waystone; George Town; On-site; MYR 60,000 - 90,000; Full time

Job summary

Waystone seeks an Associate to service a portfolio of clients with complex structures. You will handle annual filings, FATCA and CRS reporting, and support directors while maintaining up-to-date client data.

Role requires strong interpersonal and organizational skills, proficiency in Outlook/Excel/Word, and the ability to work in a fast-paced environment.

Qualifications

• Bachelor’s degree is required as the educational foundation.
• Transfer Agency experience or legal background is desirable.
• Excellent interpersonal and customer service skills are essential.
• Working knowledge of FATCA and CRS compliance requirements.
• Familiar with AEOI reporting standards and portals.
• Strong time management, organization and attention to detail are needed.

Responsibilities

• Independently liaise with internal departments and clients in a timely manner.
• Maintain relationships with external clients and internal relationship managers.
• Prepare documents such as tax forms, notices and FATCA/CRS reports.
• Monitor accounts receivable for portfolio of clients.
• Ensure DEF documentation is prepared and tracked in Waystone Tracker and DocuSign.
• Support onboarding of new FATCA/CRS clients and assist the team as needed.

Skills

Interpersonal skills

Customer service

Time management

Proactive attitude

Strategic thinking

Education

Bachelor’s Degree

Tools

Microsoft Outlook

Excel

Word

Job description

About Waystone

Waystone is a leading asset-servicing solutions provider of institutional governance, administration, risk and compliance services to financial institutions. With over 25 years’ experience and a comprehensive range of specialist services to its name, Waystone helps our clients structure, operate and grow through our expertise, innovation and digitisation, backed by the operational scale to support global expansion.

Summary: The Associate will service and maintain relationships with a portfolio of clients. They will take on a portfolio of clients with complex structures and will complete annual filings and ad hoc client requests. This role will also provide support to the Directors and Associate Director and complete database projects for client reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Independently liaise in a timely and professional manner with internal departments and clients
• Maintain a good working relationship with external clients as well as with internal relationship managers and other business units within Waystone.
• Prepare documents such as tax forms, notices and relevant FATCA reports.
• Conducts first level review of documentation for Director signature and requests changes or queries changes as required.
• Monitor the accounts receivable for portfolio of clients.
• Develop and maintain an up-to-date knowledge of US FATCA, CRS and due diligence in accordance with the terms and conditions reflected in the Intergovernmental Agreements, US Treasury Regulations and other applicable legislation, regulations and administrative guidance and display understanding of FATCA and CRS required to proactively begin process of onboarding new FATCA and CRS client through to completion of onboarding process
• Assist in the development and implementation of department AEOI procedures and processes.
• Ensure a seamless operational transition for all new business from implementation of agreements through to full active status
• Able and willing to take on additional duties as and when required.
• Assist colleagues when capacity permits and notifies Team Lead with availability.
• Assist Associate Director when other members of team are out of the office monitoring inboxes and processing work.
• Share key learning and knowledge lessons at team meetings.
• Keep database up to date and ensure that assigned engagements have accurate information and are fully completed.
• Follow all processes and procedures in relation to DEF preparation within Waystone Tracker and DocuSign including ensuring that all documentation is given to Associate Director for review.
• Timely management of inbox and ensures all client emails are saved to Waystone Tracker.
• Monitor DEF status in DocuSign and regularly updates.
• Prepare AEOI Report for board meetings and arrange phone calls.

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Third Level Qualification Bachelor’s Degree

Experience:

• Transfer Agency experience or legal background is desirable.
• Excellent interpersonal and customer service skills
• Working knowledge of FATCA and CRS compliance requirements.
• Familiar with AEOI reporting standards and reporting requirements
• Familiar and knowledge with applicable AEOI jurisdictional portals and IRS reporting and portals.
• Outstanding time management and organizational skills. Oral/written communication skills, and attention to detail is required.
• Must be able to work in a fast-paced environment including reporting and providing support to various members of the team in a pro-active manner.
• Individual with a positive “can-do” attitude who takes ownership of assigned responsibilities
• Proficiency in Microsoft Outlook, Excel and Word.
• Team player – flexible and adaptable
• Demonstrate ability to think strategically