Associate Modern Workplace Support Analyst

Agensi Pekerjaan Penta Consultancy Sdn. Bhd; Petaling Jaya; On-site; MYR 25,000 - 38,000; Full time

Job summary

Agensi Pekerjaan Penta Consultancy Sdn. Bhd in Malaysia is looking for an Associate Modern Workplace Support Analyst. You will be the first point of contact for IT support requests and manage tickets through the service desk, providing basic support for Microsoft 365 services.

Fresh IT graduates are encouraged to apply, with opportunities to learn cloud tech, document work, and follow escalation procedures to L2/L3 teams as you grow in a dynamic modern workplace environment.

Qualifications

• Basic knowledge or academic exposure to Microsoft 365.
• Familiar with basic IT support concepts.
• Strong willingness to learn and grow in IT support and cloud technologies.
• Good communication and documentation skills.
• Ability to follow procedures and escalation workflows.
• Fresh graduates with IT-related background are encouraged to apply.
• Internship or service desk exposure is an advantage.

Responsibilities

• Act as first point of contact for IT support requests.
• Log, track, and manage tickets via the service desk system.
• Provide basic support for:Microsoft 365 (Outlook, Teams, OneDrive, SharePoint – basic level).
• User access and account issues.
• Follow defined escalation procedures to L2/L3 teams.
• Update ticket status and ensure proper documentation.
• Communicate clearly with users on progress and resolution.
• Support daily operational IT tasks as assigned.

Skills

Microsoft 365 basics

Tools

Microsoft 365

Job description

Associate Modern Workplace Support Analyst

About the job Associate Modern Workplace Support Analyst

Job Responsibilities

• Act as first point of contact for IT support requests.
• Log, track, and manage tickets via the service desk system.
• Provide basic support for:Microsoft 365 (Outlook, Teams, OneDrive, SharePoint – basic level).
• User access and account issues.
• Follow defined escalation procedures to L2/L3 teams.
• Update ticket status and ensure proper documentation.
• Communicate clearly with users on progress and resolution.
• Support daily operational IT tasks as assigned.
  

Job Requirements

• Basic knowledge or academic exposure to Microsoft 365.
• Familiar with basic IT support concepts.
• Strong willingness to learn and grow in IT support and cloud technologies.
• Good communication and documentation skills.
• Ability to follow procedures and escalation workflows.
• Fresh graduates with IT-related background are encouraged to apply.
• Internship or service desk exposure is an advantage.