Modern Workplace Support Analyst

Agensi Pekerjaan Penta Consultancy Sdn. Bhd; Petaling Jaya; On-site; MYR 45,000 - 73,000; Full time

Job summary

Agensi Pekerjaan Penta Consultancy Sdn. Bhd is seeking an Modern Workplace Support Analyst to be the frontline for IT-related issues in our Petaling Jaya office. You will log and manage tickets, deliver Level 1 Microsoft 365 support, and troubleshoot login and access-related problems.

The role requires 1–3 years in IT support, with familiarity in Azure AD/Entra ID and Intune, plus solid documentation and communication skills. Experience in a managed services environment is a plus.

Qualifications

• 1–3 years in IT support / service desk required.
• Basic knowledge of Microsoft 365 administration.
• Familiar with ticketing systems and IT support workflows.
• Exposure to Microsoft Azure (Azure AD / Entra ID) and Intune is preferred.

Responsibilities

• Act as first point of contact for IT-related issues.
• Log, manage, and update tickets in the service desk system.
• Provide Level 1 support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Troubleshoot user account, email, login, and access-related issues.
• Escalate complex issues to L2/L3 teams following defined processes.
• Assist with password resets, group assignments, and role-based access.
• Support basic device enrollment and compliance checks in Intune.
• Assist with endpoint policy troubleshooting under guidance.
• Monitor basic alerts and elevate when required.

Skills

Microsoft 365 administration

Azure AD / Entra ID

Microsoft Intune

Ticketing systems

IT support workflows

Documentation & communication

Tools

Azure AD

Intune

Job description

About the job Modern Workplace Support Analyst

Job Responsibilities

• Act as first point of contact for IT-related issues.
• Log, manage, and update tickets in the service desk system.
• Provide Level 1 support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Troubleshoot user account, email, login, and access-related issues.
• Escalate complex issues to L2/L3 teams following defined processes.
• Assist with password resets, group assignments, and role-based access.
• Support basic device enrollment and compliance checks in Intune.
• Assist with endpoint policy troubleshooting under guidance.
• Monitor basic alerts and elevate when required.

Job Requirements

• 1–3 years in IT support / service desk.
• Basic knowledge of Microsoft 365 administration.
• Familiar with ticketing systems and IT support workflows.
• Exposure to:Microsoft Azure (especially Azure AD / Entra ID),Microsoft Intune (device enrollment, compliance, policies – basic level).
• Basic understanding of endpoint management concepts.
• Strong documentation and communication skills.
• Hands-on exposure to Azure AD or Intune preferred.
• Experience in managed services environment is an advantage.