M365 Support & IT Service Desk Specialist

Agensi Pekerjaan Penta Consultancy Sdn. Bhd

Petaling Jaya

On-site

MYR 45,000 - 73,000

Full time

5 days ago

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Job summary

Agensi Pekerjaan Penta Consultancy Sdn. Bhd is seeking an Modern Workplace Support Analyst to be the frontline for IT-related issues in our Petaling Jaya office. You will log and manage tickets, deliver Level 1 Microsoft 365 support, and troubleshoot login and access-related problems.

The role requires 1–3 years in IT support, with familiarity in Azure AD/Entra ID and Intune, plus solid documentation and communication skills. Experience in a managed services environment is a plus.

Qualifications

1–3 years in IT support / service desk required.
Basic knowledge of Microsoft 365 administration.
Familiar with ticketing systems and IT support workflows.
Exposure to Microsoft Azure (Azure AD / Entra ID) and Intune is preferred.

Responsibilities

Act as first point of contact for IT-related issues.
Log, manage, and update tickets in the service desk system.
Provide Level 1 support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
Troubleshoot user account, email, login, and access-related issues.
Escalate complex issues to L2/L3 teams following defined processes.
Assist with password resets, group assignments, and role-based access.
Support basic device enrollment and compliance checks in Intune.
Assist with endpoint policy troubleshooting under guidance.
Monitor basic alerts and elevate when required.