Associate - Claims (6 Months / 12 Months - Mandarin Speaking)

AIA; Putrajaya; In loco; MYR 56.000 - 89.000; Tempo pieno

Descrizione del lavoro

AIA Hong Kong and Macau is seeking a Claims Analyst to determine validity and authorize settlement of group health insurance claims. You will efficiently process diverse claim types, assess against guidelines, and ensure high-quality outcomes.

Responsibilities include claims approval within your authority, maintaining clear records, and meeting strict quality and turnaround targets. You will develop technically and support HK & Macau operations while building a long-term career in insurance

Competenze

• Bachelor's degree in Health Sciences, Biomedical Sciences, Medical Sciences, or related discipline.
• Strong reading and writing in Chinese and English for HK & Macau claims operations.
• Strong analytical and critical-thinking skills.
• High attention to detail and accuracy.
• Ability to interpret medical and policy-related information.
• Customer-focused and empathetic approach.
• Willingness to learn and build a long-term career in insurance claims.
• Intake available January 2027 or March 2027.
• Based at IOI City Tower 1, Putrajaya.
• Contract duration of 6 or 12 months.

Mansioni

• Process and assess all claim types according to company guidelines with high quality standards.
• Make informed claims approval decisions within authority limits.
• Maintain comprehensive records of all claims assessments for transparency.
• Meet quality, turnaround time (TAT), and productivity benchmarks.
• Expand technical expertise by handling more claims and increasing authority limits.
• Maintain training records aligned with company framework.

Conoscenze

Analytical thinking

Attention to detail

Customer service

Communication

Formazione

Bachelor's degree (Health/Medical sciences)

Biology (SPM level)

Descrizione del lavoro

About the Role

Responsible for determining the validity and authorising settlement of group health insurance claims

Job Scope

Efficiently process and assess all claim types: Handle a variety of claims with precision, ensuring each claim is processed according to company guidelines and meets high-quality standards.

Claims Approval: Make informed decisions on claims within your designated authority limits, ensuring adherence to company policies.

Documentation: Maintain comprehensive and clear records of all claims assessments, ensuring transparency and ease of reference.

Performance Benchmarks: Consistently meet quality, turnaround time (TAT), and productivity benchmarks, achieving or exceeding set standards.

Technical Skill Development: Proactively seek opportunities to enhance technical expertise by expanding the range of claims handled and increasing authority limits.

Training Record: Maintain an exemplary personal training record, aligning with the company's training framework for ongoing professional development.

Customer-Centric Mindset: Foster a culture of high engagement and responsiveness, demonstrating a strong commitment to customer satisfaction and service excellence.

Job Requirement

Bachelor's degree in Health Sciences, Biomedical Sciences, Medical Sciences, or a related discipline; candidates with relevant Life Claims experience will also be considered. Applicants with a strong foundation in Biology at the SPM level may be considered on a case-by-case basis.

Able to read and write Chinese and English to review documents and support claims operations for the Hong Kong & Macau market.

Strong analytical and critical-thinking skills

High attention to detail and accuracy

Ability to interpret medical and policy-related information

A customer-focused and empathetic approach

Willingness to learn and build a long-term career in insurance claims

Available for intake in January 2027 or March 2027.

Willing to be based at IOI City Tower 1, Putrajaya.

Able to commit to a contract duration of either 6 months or 12 months.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we've been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA.

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