Business Analyst & User Acceptance Testing (Hong Kong Market) - Cantonese Speaking

AIA Shared Services; Putrajaya; On-site; MYR 187,000 - 249,000; Full time

Job summary

AIA Shared Services in Hong Kong is seeking a Business Analyst to support information system needs for the Hong Kong market. The role involves detailing solutions, refining requirements, and coordinating UAT with program managers and stakeholders.

The candidate should have a Bachelor's degree and fluent English and Chinese, with Mandarin/Cantonese skills a plus. Insurance background is advantageous; willingness to work shifts and overtime under the Hong Kong calendar is expected.

Qualifications

• Bachelor's degree required in relevant field.
• Experience in Insurance domain is a plus.
• Proficiency in English and Chinese demanded (Mandarin/Cantonese advantageous).

Responsibilities

• Participate in discussions with business/program managers to understand scope and document solutions.
• Refine requirements into a single consistent vision for the project.
• Provide guidance on testing and UAT to ensure quality and timely delivery.
• Prepare user requirements, quality control, and coordinate with stakeholders for test execution.
• Review solution documents and UAT plans; conduct peer reviews and ensure proper test environments.
• Produce test data, execute test scripts, and record results aligning with test objectives.
• Coordinate with management to obtain UAT sign-off and document results.

Skills

English & Chinese

Education

Bachelor's Degree

Job description

Innovate And Shape What Comes Next.

At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities.

Join us to create what comes next, grow through new experiences and extend your impact across Asia.

About The Role

Responsible for supporting specific functional / business areas in terms of information system needs for Hong Kong market based on guidelines set for the issuance of AIA insurance policies.

Job Responsibilities

• Participate in discussions with the business / program managers on understanding the scope of work, rules and procedures required to prepare documentation detailing the solution for the given business needs.
• Responsible to filter the needs and wants of a requirement including the functional and non-functional requirements; refine the varying messages as well as the requirements of the project stakeholders into a consistent single vision.
• Bring innovation during solutioning in form of recommendations which improves the process through simplification.
• Provides support on project execution such as preparing user requirements, quality control and coordinates with stakeholders to ensure the smooth and timely delivery on project.
• Adjudicate problem solutioning between stakeholders; offer technical expertise to identify fact based solutioning.
• Prepare Test requirement to ensure that it is comprehensive and meet the User Acceptance Test (UAT) needs.
• Review and signoff Solution documents, User Acceptance Test (UAT) plan and scenarios prepared by the business / program management teams within the stipulated timelines.
• Conduct Peer-reviews on their business solutions. Liaise with stakeholders to ensure test environments and any specific UAT requirements are set up in readiness for test execution.
• Support creation of test data in test environment.
• Execute Test scripts, supervise and record test results against the business expectation according to the test objectives.
• Ensure all the test outputs, Production Issue Report (PIR) test results and all reports are well documented, able to spot the errors during UAT stage and proper PIR raised.
• Work closely with business and technology stakeholders to resolve UAT defects.
• Supports on incoming Task assessment and assist in assignment of task to the Team members.
• Report UAT progress and highlight key areas of risk and issues.
• Provide UAT clearance report after ensuring that all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided.
• Provide efficient technical support and guidance to production users and relevant parties.
• Coordinate with Business / Program Management teams to obtain UAT signoff.
• To demonstrate logical thinking and creative thinking, able to give suggestions and make recommendations.
• Review and authorise documentations prepared by Associates / Senior Associates.
• Be a mentor to Associates / Sr. Associates by offering expertise around Business Analysis (BA).
• Prepare end user training guide and train the trainer prior to implementation.
• Perform post implementation verification and follow up production issue and its fixing (if any) prior to project closure.
• Represent the team at various project meetings Suggest improvement (tech / process) methods to elevate testing standards.
• Embrace change, to be a change agent for internal and external stakeholders.
• Follow internal testing frameworks, documentation processes under Target Operating Model as set by the Development Support Team. Organize and implement team engagement activities to foster closer team spirit.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet business requirements.
• Forward thinker in ensuring all required task and activities are recorded in relevant system accurately and promptly.

Job Requirements

• A recognized tertiary Bachelor's Degree qualifications.
• Insurance industry with relevant background would be an added advantage.
• Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage. Passing SPM Chinese subject is a MUST.
• Self-motivated and proficient in Microsoft Office.
• Good commitment at work, good attitude, willing to learn.
• Able to adapt desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday).
• The role is required to follow Hong Kong working calendar.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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