Associate Engineer (Workplace) – IT Fresh Graduate

CTC GLOBAL SDN BHD; Petaling Jaya; On-site; MYR 39,060 - 61,380; Full time

Job summary

CTC GLOBAL SDN BHD in Petaling Jaya is seeking a dedicated IT Support professional to provide first-level support for hardware and software issues. The role involves troubleshooting, assisting with system setups, and ensuring high service delivery standards.

Qualified candidates should have a degree in Computer Science or related fields, possess strong communication skills, and be adaptable to a fast-paced tech environment. Opportunities for skills development and certification exist.

Qualifications

• Degree/Diploma in Computer Science, Information Technology, or Computer/Telecommunication Engineering.
• Good knowledge of IT troubleshooting methodology and root cause analysis.
• Fluent in English, strong communication skills; Mandarin is a plus.
• Possess good interpersonal skills and a customer service mindset.
• Flexible and adaptable to a fast-paced IT environment.
• Able to work independently with minimal supervision.
• Willing to travel within Klang Valley with own transport.

Responsibilities

• Provide first-level support for hardware, software, printers, and network.
• Diagnose common problems and escalate complex cases appropriately.
• Assist with installation, configuration, upgrades, and preventive maintenance.
• Support new deployments, relocations, and project rollouts.
• Ensure all tasks meet SLA requirements for high customer satisfaction.
• Escalate unresolved issues and ensure timely follow-ups.
• Maintain IT equipment inventory and service records.
• Participate in structured training and mentorship opportunities.
• Pursue relevant certifications and continuous learning.

Skills

IT troubleshooting methodology

Root cause analysis

System diagnostics

Fluent in English

Good interpersonal skills

Education

Degree/Diploma in Computer Science, IT or related fields

Job description

Responsibilities

• Technical Support: Provide first-level support for hardware, software, printers, and network
• Troubleshooting: Diagnose common problems and escalate complex cases to senior engineers or supervisors.
• System Setup: Assist with installation, configuration, upgrades, and preventive maintenance of IT systems.
• Deployment & Rollouts: Support new deployments, relocations (Moves, Adds, Changes), and project rollouts.
• Service Delivery: Ensure all tasks meet SLA requirements and deliver high customer satisfaction.
• Escalation Management: Escalate unresolved issues properly and follow up to ensure timely closure.
• Inventory & Documentation: Assist in maintaining IT equipment inventory and keep accurate service records.
• Learning & Mentorship: Participate in structured training, shadowing, and guided assignments under experienced mentors.
• Skills Development: Pursue relevant certifications and continuous learning as part of your career growth

Requirements

• Qualifications: Degree/Diploma in Computer Science, Information Technology, or Computer/Telecommunication Engineering.
• Technical Expertise: Good knowledge of IT troubleshooting methodology, root cause analysis, and system diagnostics.
• Communication Skills: Fluent in English, with strong written and verbal communication abilities. (Mandarin will be an added advantage)
• Interpersonal Skills: Possess good interpersonal skills, with a customer service mindset.
• Adaptability: Flexible and able to thrive in a fast‑paced IT environment while meeting evolving user requirements.
• Independence: Able to take ownership of tasks and work effectively with minimal supervision.
• Mobility: Willing to travel within Klang Valley and possess own transport