Associate Director, Storage and Backup Management

AIA Digital+; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

AIA Digital+ is seeking an experienced Storage and Backup Infrastructure Manager in Kuala Lumpur. You will lead the strategic roadmap for on‑prem storage, backup solutions, and disaster recovery, ensuring alignment with business goals.

The role requires strong leadership, vendor management, and cross‑regional collaboration to deliver reliable data protection. You will manage a team of storage and backup specialists, drive improvements, and report on performance to senior management while

Qualifications

• Deep knowledge of storage technology and data backup solutions.
• Familiarity with storage and backup management tools and software.
• Strong understanding of data protection, backup, and disaster recovery.
• Experience with hybrid cloud storage integrations and cloud-based backups is a plus.

Responsibilities

• Develop and lead strategic roadmap for on‑prem storage and data backup to align with business goals.
• Oversee design, deployment, and maintenance of storage systems and backup solutions.
• Lead a team of storage and backup specialists with mentoring and performance reviews.
• Manage vendor relationships and ensure optimal service delivery across units.
• Design and implement disaster recovery and data protection strategies.
• Monitor performance, report to senior management, and optimize utilization.

Skills

Storage expertise

Backup solutions

Leadership

Budget management

Education

Bachelor’s degree in IT or related

Job description

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

With respect to technology knowledge

• Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
• Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year

Job Responsibilities

Strategic Planning and Leadership

• Develop and implement strategic roadmap for on-premises storage infrastructure & data backup solution, ensuring alignment with organizational goals.
• Recommend storage and data backup technologies and solutions from leading vendors to meet business needs.
• Oversee the design, deployment, and maintenance of storage systems and backup solutions to optimize performance and reliability.
• Lead a team of storage and backup specialists, providing guidance, mentorship, and performance evaluations to ensure high levels of productivity and professional growth.

Storage Infrastructure Management

• Ensure the team to perform the deployment, configuration, and maintenance of on-premises storage systems, including SAN, NAS, and hybrid solutions without any issues.
• Ensure optimal performance, availability, and capacity of storage infrastructure.
• Ensure the team to manage storage lifecycles, including upgrades, migrations, and decommissioning of legacy systems.
• Management responsible for the overall storage technology and services delivery to all business units.

Backup Infrastructure Management

• Ensure the team to perform day-to-day operations of data backup services in a timely manner and accurate backups across the organization.
• Technical lead on backup tools and technologies, including but not limited to IBM TSM, VTL, DSI, and other enterprise-grade solutions
• Management responsible for the overall data backup solution and services delivery to all business units

Vendor and Technology Expertise

• Evaluate and manage relationships with external vendors for storage and backup services, ensuring optimal service delivery.
• Stay updated on the latest advancements in technologies and evaluate their applicability to the organization.

Disaster Recovery and Data Protection

• Design and implement robust backup, recovery, and disaster recovery solutions for on-premises storage systems & data backup systems.
• Ensure compliance with data protection regulations and industry best practices.
• Ensure the team conducts regular testing and audits of disaster recovery processes.

Performance Monitoring and Optimization

• Oversee system performance, identify bottlenecks, and implement optimization strategies.
• Present reports on utilization, performance, and incidents to senior management.

Security and Compliance

• Work closely with cross-functional teams, including IT, legal, and compliance, to ensure effective data management and support for business operations.

Budget & Resource Management

• Prepare and manage budgets for storage and backup management initatives, ensuring cost-effectiveness and resource optimization.

Job Requirements

• 10+ years of relevant experience in which at least 5 years in managerial position with regional coverage.
• Hands on experience on position related technical components.

OR

• An equivalent combination of qualifications and relevant experience.

Education

• Bachelor’s degree holder of University on Information Technology or related discipline

Technical Skills

• Deep knowledge of storage technology and data backup solutions
• Familiarity with storage and backup management tools and software
• Strong understanding of data protection, backup, and disaster recovery solutions.
• Experience with hybrid cloud storage integrations and cloud-based backup solutions is a plus