Associate Director, IT Governance

Touch 'n Go Group; Kuala Lumpur; Hybrid; MYR 180,000 - 320,000; Full time

Benefits offered by this job

Hybrid work

Flexi hours

Unlimited pantry fruits/snacks/drinks

Phone & broadband reimbursement

Dependent coverage option for medical

Family & care leave

Medical coverage (dental, etc)

Corporate discounts

Job summary

Touch ‘n Go Group in Kuala Lumpur seeks an Associate Director, IT Governance to align IT strategy with business goals, enforce policies, and manage risk with oversight of governance programs. You will lead audits, change control, and performance reporting to the CTO.

The role requires deep COBIT/ITIL/ISO knowledge and 10–12 years in IT governance, with at least 6 years in a leadership capacity. Hybrid work, flexi hours, and extensive benefits are provided.

Qualifications

• Bachelor’s degree in IT or related field; Master’s preferred.
• 10–12 years in IT governance, risk management and compliance.
• 6+ years in a leadership role; strong stakeholder management.

Responsibilities

• Develop and maintain IT governance framework aligned to business goals.
• Ensure regulatory compliance, risk assessment and audits.
• Oversee change management, policies, and IT performance reporting.
• Collaborate with auditors and CTO on governance activities.
• Lead IT governance team and drive continuous improvement.

Skills

Leadership

Strategic thinking

Risk management

Regulatory knowledge

Communication

Stakeholder management

Education

Bachelor’s degree in IT/CS or related field

CISA/CISM/CGEIT or equivalent (desirable)

Tools

COBIT

ITIL

ISO/IEC 38500

Job description

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ‘n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

What would you do?

The Associate Director, IT Governance is responsible for establishing and maintaining a framework for IT governance that ensures alignment of IT strategy with business goals, compliance with regulatory requirements, risk management, performance measurement, and policy enforcement. This role requires a seasoned professional with a strong understanding of IT systems, governance frameworks, and best practices in risk management.

Duties & Responsibilities

• Develop and implement a comprehensive IT governance framework that aligns with company objectives and regulatory requirements.
• Ensure the IT governance strategy supports the overall business strategy and objectives.
• Review and update the governance framework regularly to adapt to changing business needs, regulatory requirements, and technological advancements.
• Identify, assess, and manage IT-related risks to ensure they are within acceptable levels.
• Ensure compliance with relevant legal, regulatory, and industry standards.
• Overseeing system change management processes to ensure that all changes are systematically evaluated, approved, and implemented in a controlled manner, minimizing risks and ensuring compliance with regulatory requirements
• Develop and maintain IT policies, procedures, and standards.
• Coordinate with internal and external auditors to conduct IT audits and ensure compliance.
• Oversee the effective allocation and utilization of IT resources, including infrastructure, applications, and personnel.
• Provide regular updates to CTO on IT governance, risk management, and compliance status.
• Regularly monitor and evaluate IT performance and prepare detailed reports to CTO
• Implement and enforce IT policies, procedures, and standards across the organization.
• Ensure that all IT activities adhere to established policies and procedures.
• Take corrective actions in cases of policy violations and ensure continuous compliance.
• Foster a culture of continuous improvement within the IT department.
• Stay updated on emerging technologies and best practices in IT governance and risk management.
• Implement initiatives to improve the efficiency and effectiveness of IT operations.
• Any other ad-hoc duties as assigned

Who should join us?

• Bachelor’s degree in Information Technology, Computer Science, or a related field; a Master’s degree is preferred.
• Professional certifications such as CISA, CISM, CGEIT, or equivalent is highly desirable.
• Minimum 10 - 12 years of experience in IT governance, risk management, and compliance roles, with a minimum of 6 years in a leadership position.
• Strong knowledge of IT governance frameworks such as COBIT, ITIL, and ISO/IEC 38500.
• Excellent understanding of regulatory requirements and industry standards related to IT governance and risk management.
• Proven ability to develop and implement effective IT governance strategies and frameworks.
• Strong analytical, problem‑solving, and decision‑making skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Strong leadership and team management skills.
• Strategic Thinking: Ability to think strategically and align IT governance with business goals.
• Risk Management: Proficient in identifying, assessing, and managing IT‑related risks.
• Compliance: Deep understanding of regulatory requirements and industry standards.
• Communication: Excellent communication skills to effectively liaise with stakeholders.
• Leadership: Strong leadership skills to manage and motivate the IT governance team.
• Analytical Skills: Ability to analyze complex IT and business issues and develop effective solutions.
• Continuous Improvement: Commitment to continuous improvement and staying updated on best practices.
• Hybrid work arrangement and flexi hours.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependents coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered
• Traditional Chinese Medicine (“TCM”) and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch ‘n Go family and help revolutionize the Fintech industry by paving the way to a cashless society.

Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ‘n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e‑mailing: [e-mail]

Note: Only shortlisted candidates will be contacted.