Associate - Customer Service (Korean Speaker)

Sutherland Global; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

Sutherland Global in Bangsar South, Kuala Lumpur is seeking an Associate - Customer Service who communicates fluently in Korean and English to deliver respectful, high-quality support for Korean-speaking customers.

You will handle inquiries, provide product information, resolve issues, and collaborate with teams to maintain customer satisfaction and meet performance metrics in a dynamic, multilingual environment.

Qualifications

• Fluent Korean language, both written and spoken.
• Strong English communication skills, both written and spoken.
• Proven experience in customer service or customer-facing role.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Korean and English with a friendly demeanor.
• Resolve customer issues and complaints while maintaining detailed records of interactions.
• Provide accurate product and service information to customers.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Collaborate with team members and other departments to improve service quality.
• Meet or exceed performance metrics including response time, resolution rate, and CSAT.
• Identify and escalate complex issues to appropriate departments or management.
• Share best practices to support colleagues.

Skills

Korean language

English communication

Customer service

Job description

Job Description:

We're looking for a friendly and empathetic Associate - Customer Service (Korean Speaker) to join our team in Bangsar South, Kuala Lumpur. In this role, you will be the voice of our organization, providing exceptional support to our Korean-speaking customers while maintaining the highest standards of service quality. You will handle customer inquiries with patience and professionalism, ensuring every interaction leaves a positive impression and builds lasting customer relationships.

• Respond to customer inquiries via phone, email, and chat in Korean and English with a friendly and supportive demeanor
• Resolve customer issues and complaints efficiently while maintaining detailed records of all interactions
• Provide accurate product and service information to customers, addressing their concerns and questions
• Follow up with customers to ensure their issues have been resolved to their satisfaction
• Collaborate with team members and other departments to improve overall customer service quality and experience
• Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores
• Identify and escape complex issues to appropriate departments or management when necessary
• Contribute to a positive team environment by sharing best practices and supporting colleagues

Qualifications:

• Fluent proficiency in Korean language (both written and verbal communication)
• Strong English communication skills, both written and verbal
• Proven experience in a customer service or customer-facing role