Associate Customer Order Desk

Prestwick Aerosystems; Shah Alam; On-site; MYR 45,000 - 74,000; Full time

Job summary

Airbus Helicopters Malaysia SDN. BHD. seeks a Materials Services Support Representative to manage repairs/spares orders from creation to warehouse receipt and delivery to customers. You will coordinate with ADS, RMAF, warehouses, and freight forwarders to meet contractual requirements and prevent delays.

The role requires a Diploma with logistics experience, fluent English, and SAP/MS Office skills. This is a permanent position in a dynamic aerospace environment.

Qualifications

• Diploma in any relevant field with 2 years experience.
• Experience in Services/Supply Chain, logistics or material support.
• English Fluent.
• Ability to coordinate different stakeholders.

Responsibilities

• Meet customer requirements and ensure fulfilment of ADS contractual requirements.
• Interact with RMAF and ADS stakeholders for material issues.
• Monitor inbound/outbound Repair/Spares shipments and logistics.
• Coordinate with Local Warehouse, Hangar teams and DMU for tax exemption issues.
• Ensure export controls compliance with MITI or similar authorities.
• Create RN (repair notification) for material shipments.
• Communicate with freight forwarders and customs to prevent delays.

Skills

Communication

Teamwork

Process management

Fluent English

Education

Diploma in a relevant field

Tools

SAP

MS Office

Job description

Job Description: Scope of Position

To support COD/ MSSR (Material Services Support Representative) in all issues related to the management of repairs/spares orders since creation until the material is received in warehouse and delivered to customer. To meet customer requirements and expectations in materials domain and ensure the fulfilment of contractual requirements of ADS (Airbus Defense and Space). Acts as liaison between ADS & RMAF (Royal Malaysian Airforce) and anticipate to MSSR and central any potential emergency related to material. Monitoring inbound and outbound Repair/Spares shipments flow for ADS.

Key Responsibilities

To meet customer requirements and expectations related to materials domain and ensure the fulfilment of contractual requirements of ADS. Close contact with customer related to operative issues. Interact with RMAF from Squadron 8 and FBM (Flait Bantuan Materiel - flight material support-) on behalf of ADS; with Local Warehouse and Hangar teams for every demands & material issuance. Interact with DMU (Depoh Materiel Utama - Main Depot Material-) Team for all tax exemption issue. Communicate and follow up with all stakeholders, including freight forwarders for all inbound and outbound shipments, logistic department including warehouse team in MOB (Main Operating Base) and /or ZAL, procurement, etc.., for the follow up of the status of Order Book, MSSR, Central TASM and Export Control. To ensure all the logistic process and customs clearance take place in advance before shipment arrived to Airport or Port to avoid customer issue and storage late charges. Responsible to create RN (repair notification) for material to be shipped for Repair. Perform all necessary checks related to export control regarding local authorities MITI (Ministry of Investment, Trade and Industry) or similar. Monitor and resolution of blockades assigned to Local Team/Customer.

Qualification & Skills

Minimum Requirement: Diploma in any relevant field with 2 years experience Experience in Services/Supply Chain, logistics or material support. Communication skills to coordinate different stakeholders. Ability to manage and define processes. Team work skills. English Fluent. SAP knowledge is desirable. MS IT Tools. Customer Oriented. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Helicopters Malaysia SDN. BHD.

Employment Type

Permanent

Experience Level

Professional

Job Family

Material Support & services

Diversity & Inclusion

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all.

Company Outlook

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

Candidate Information

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