A400M GSD Representative

Airbus Helicopters; Subang Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

Airbus Helicopters in Subang Jaya is seeking an Entry Level employee to support aircraft maintenance operations related to the A400M fleet. You will advise clients, track maintenance data, and assist local personnel.

The ideal candidate is a diploma holder with strong analytical skills and good communication abilities in English and Malay. Experience in aircraft maintenance systems is preferred. This is a fixed-term role focusing on material support.

Qualifications

• Minimum 1 year of working experience in aircraft maintenance system.
• Ability to work independently with minimal supervision.
• High degree of integrity and trust.

Responsibilities

• Advise customer in Maintenance Data System support.
• Track queries in Maintenance Data System and escalate as needed.
• Support Royal Malaysian Air Force personnel during operations.

Skills

Good command of written and spoken English

Good command of Malay

Excellent computer skills

Proficient in Microsoft Office

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Diploma in Engineering or IT

Tools

SAP

Job description

Overview

Scope of Position
Responsible to support all the activities and operations in relation to A400M fleet support conducted on-site that require Ground Support Device (GSD) advice, assessment and support at Royal Malaysian Air Force (RMAF), Subang.

Responsibilities

• Advise the customer in all activities relevant to Maintenance Data System (MDS) support for platform and application services during LIVE operations.
• Ensure appropriate tracking of the Maintenance Data System, Engineering Office department (MDS AMTAC) queries.
• Acknowledge and register queries, escalate to next support level if local answer is not possible, implement solution received and check that incident is properly addressed (resolution or workaround).
• Ensure appropriate tracking of the queries and input to a Query Knowledge Database (QKDB) with event descriptions and correct answers that will be harmonized with the on-site technical services from other Ground Support Device (GSD), to have a broad Ground Support Device (GSD) queries-answer knowledge database.
• Ensure systems support on-site, by delivering the following services:
• Support the use of the application by trained Royal Malaysian Air Force (RMAF) personnel.
• Support to administer in the management of databases, access rights and servers.
• Provide coordination and assistance between Airbus Defense and Space (ADS) and Customer for aircraft retrofit activities when deemed necessary.
• Uphold and promote Airbus Values, Leadership Model and Code of Conduct.
• Carry out any other task as directed by the superior.

Minimum Requirements

• Diploma holder with minimum 1 year of working experience in aircraft maintenance system and records or Diploma in any field (Preferably Engineering or IT).
• Good command of written and spoken English and Malay.
• Excellent computer skills and proficient in Microsoft Office (SAP knowledge is desirable).
• Good analytical and problem solving skills.
• Excellent communication and interpersonal skills.
• Ability to understand, interpret and apply regulatory requirements and workplace agreements.
• Able to work independently with minimal supervision.
• High degree of credibility, independence, integrity, confidentiality and trust.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company and Employment Details

Company: Airbus Helicopters Malaysia SDN. BHD.

Employment Type: Fixed term

Experience Level: Entry Level

Job Family: Material Support & services

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