Assistant Supervisor

Secret Recipe Cakes and Café Sdn Bhd; Selangor; On-site; MYR 36,000 - 51,000; Full time

Job summary

Secret Recipe Cakes and Café Sdn Bhd in Equine Park, Selangor, is seeking an Assistant Supervisor to support daily restaurant operations and lead service crew.

You will assist with opening and closing, supervise staff, ensure food quality and SOP adherence, handle customer inquiries, and help with reporting and inventory tasks as needed.

Qualifications

• Supervisory experience or team-leadership is advantageous.
• Good communication and customer service skills.
• Responsible, organized and able to work under pressure.
• Strong teamwork and leadership qualities.
• Able to work shifts, weekends and public holidays.
• Willing to learn and develop a career in F&B management.

Responsibilities

• Assist the Supervisor/Manager in managing daily restaurant operations.
• Supervise and guide Service Crew to ensure excellent customer service.
• Monitor staff performance, attendance and daily work assignments.
• Ensure food quality, service standards and company SOPs are followed.
• Handle customer enquiries, feedback and complaints professionally.
• Assist with opening and closing procedures.
• Monitor cashier operations and ensure accurate handling of payments.
• Assist in stock checking, inventory control and stock replenishment.
• Monitor cleanliness, hygiene and food safety standards.
• Support the team during peak hours and ensure smooth service flow.
• Assist with staff training and onboarding of new employees.
• Prepare or assist with daily sales, stock and operational reports.
• Ensure the outlet is properly maintained and ready for daily operations.
• Take charge of the outlet in the absence of the Supervisor/Manager when required.
• Perform other duties assigned by the Management.

Skills

Supervisory experience

Leadership

Customer service

Communication skills

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Position: Assistant Supervisor
Location: Secret Recipe, Equine Park, Selangor

Job Responsibilities

• Assist the Supervisor/Manager in managing daily restaurant operations.
• Supervise and guide Service Crew to ensure excellent customer service.
• Monitor staff performance, attendance and daily work assignments.
• Ensure food quality, service standards and company SOPs are followed.
• Handle customer enquiries, feedback and complaints professionally.
• Assist with opening and closing procedures.
• Monitor cashier operations and ensure accurate handling of payments.
• Assist in stock checking, inventory control and stock replenishment.
• Monitor cleanliness, hygiene and food safety standards.
• Support the team during peak hours and ensure smooth service flow.
• Assist with staff training and onboarding of new employees.
• Prepare or assist with daily sales, stock and operational reports.
• Ensure the outlet is properly maintained and ready for daily operations.
• Take charge of the outlet in the absence of the Supervisor/Manager when required.
• Perform other duties assigned by the Management.

Requirements

• Supervisory or team-leadership experience is an advantage.
• Good communication and customer service skills.
• Responsible, organized and able to work under pressure.
• Strong teamwork and leadership skills.
• Able to work shifts, weekends and public holidays.
• Willing to learn and develop a career in F&B management.