Assistant Supervisor

Secret Recipe Cakes and Café Sdn Bhd; Sungai Buloh; On-site; MYR 39,000 - 61,000; Full time

Job summary

Jora Malaysia is seeking a dedicated candidate to assist the Supervisor/Manager in daily restaurant operations and to supervise Service Crew to ensure excellent customer service.

You will monitor staff performance, attendance and assignments; maintain food quality, SOP compliance and handle customer enquiries and complaints professionally. The role covers opening/closing, cashier accuracy, stock control and cleanliness.

Qualifications

• Supervisory or team-leadership experience is an advantage.
• Good communication and customer service skills.
• Responsible, organized and able to work under pressure.
• Strong teamwork and leadership skills.
• Able to work shifts, weekends and public holidays.
• Willing to learn and develop a career in F&B management.

Responsibilities

• Assist the Supervisor/Manager in managing daily restaurant operations.
• Supervise and guide Service Crew to ensure excellent customer service.
• Monitor staff performance, attendance and daily work assignments.
• Ensure food quality, service standards and company SOPs are followed.
• Handle customer enquiries, feedback and complaints professionally.
• Assist with opening and closing procedures.
• Monitor cashier operations and ensure accurate handling of payments.
• Assist in stock checking, inventory control and stock replenishment.
• Monitor cleanliness, hygiene and food safety standards.
• Support the team during peak hours and ensure smooth service flow.
• Assist with staff training and onboarding of new employees.
• Prepare or assist with daily sales, stock and operational reports.
• Ensure the outlet is properly maintained and ready for daily operations.
• Take charge of the outlet in the absence of the Supervisor/Manager when required.
• Perform other duties assigned by the Management.

Skills

Leadership

Customer service

Communication

Teamwork

Shift work

Pressure handling

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Job Responsibilities:

• Assist the Supervisor/Manager in managing daily restaurant operations.
• Supervise and guide Service Crew to ensure excellent customer service.
• Monitor staff performance, attendance and daily work assignments.
• Ensure food quality, service standards and company SOPs are followed.
• Handle customer enquiries, feedback and complaints professionally.
• Assist with opening and closing procedures.
• Monitor cashier operations and ensure accurate handling of payments.
• Assist in stock checking, inventory control and stock replenishment.
• Monitor cleanliness, hygiene and food safety standards.
• Support the team during peak hours and ensure smooth service flow.
• Assist with staff training and onboarding of new employees.
• Prepare or assist with daily sales, stock and operational reports.
• Ensure the outlet is properly maintained and ready for daily operations.
• Take charge of the outlet in the absence of the Supervisor/Manager when required.
• Perform other duties assigned by the Management.

Requirements:

• Supervisory or team-leadership experience is an advantage.
• Good communication and customer service skills.
• Responsible, organized and able to work under pressure.
• Strong teamwork and leadership skills.
• Able to work shifts, weekends and public holidays.
• Willing to learn and develop a career in F&B management.