Lead Host - Revenue Manager

Hyatt House; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Benefits offered by this job

Fun and exciting work environment

Intensive training with a personal learning plan

Coaching and mentoring

Opportunities for leadership programs

Job summary

Hyatt House in Kuala Lumpur is looking for a dedicated individual with excellent customer service skills, capable of multitasking and efficiently managing reservations. The role involves ensuring accurate room availability and preparing occupancy forecasts through collaboration with the Corporate Revenue Team.

Candidates should have a minimum of two years in revenue/reservation and a qualification in Hospitality or related fields. An analytical mindset and strong communication skills are crucial for driving revenue and delivering exceptional service!

Qualifications

• Minimum 2 years work experience in revenue and reservation.
• Proficiency in English; local language may be required.
• Relevant work experience in hotel operations is an advantage.

Responsibilities

• Ensure fast and efficient response to all reservation channels.
• Review reservations booked daily and liaise with Sales Department.
• Implement revenue management operations and procedures.

Skills

Customer service skills

Ability to multitask

Strong interpersonal communication skills

Analytical skills

Attention to details

Drive for results

Education

Certificate or Higher Education in Hospitality and Tourism Management

Job description

Summary

We are currently looking for individual with excellent customer service, able to multitask and grab the opportunity to turn enquiry into business! We want someone who is able to ensure fast and efficient response to all reservation channels, while ensuring the accuracy of room availability and reservation records!

Organization - Hyatt House Kuala Lumpur

We are currently looking for individual with excellent customer service, able to multitask and grab the opportunity to turn enquiry into business! We want someone who is able to ensure fast and efficient response to all reservation channels, while ensuring the accuracy of room availability and reservation records!

What we offer

• Fun and exciting work environment
• Intensive training in area of specialization with customized personal learning plan
• Coaching and mentoring
• Exposure to various multitasking tasks
• Opportunity to participate in various leadership programs
• Participation in Hyatt’s programs and initiatives

This position reports directly to the Director of Sales.

Qualifications

Key Qualifications:

Education: Certificate or Higher Education Levels in Hospitality and Tourism Management or any major related field, Minimum 2 years work experience in revenue and reservation.

Language Skills: A good working knowledge of English Language/ Proficiency in local language may be required.

Experience: Relevant work experience in hotel operations is an advantage.

Strong interpersonal communication skills.

Ability to do multi-tasking.

Desire to drive revenue and committed to the growth of the hotel.

Pleasant personality.

Working closely with Corporate Revenue Team.

Review reservations booked daily, arrival report and other relevant reports.

Responsible for preparation of occupancy forecast, training of Reservations Team, and implementation of policies and procedures.

Liaise with Sales Department in regards to occupancy, rates’ analysis, etc.

Follows up tentative bookings and update reservations’ status.

Review no-shows and cancelled reservations and processes charges according to Hotel’s policies.

Review rooms’ blocking, groups, special requests, etc.

Bring to the attention of the Front Office Team when the Hotel’s availability status is changed, and to prepare for necessary actions.

Implement revenue management operations, procedures and best practices, that include competitors’ analysis, environmental scanning, market modelling, distribution yield management, business mix yield management, length of stay yield management, inventory availability by channel, pricing control, new pricing concepts.

Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.).

Prepare outline for and support the annual revenue budget process.

Identify new revenue opportunities.

Liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships.

Optimize and expand distribution partnerships.

Challenge and influence the Hotel to improve service level and operational standards.

Creation of rate codes, rate plans, market segmentations, mapping of rates from Brand.com to OTAs via Channel Manager, working closely with Corporate Revenue Team in developing pricing strategies, including building rates for rooms and packages, and determining discounts and specialty rates, forecasting pricing and revenue based on demand and market trends (at least 3-months out), evaluating trends in the economy and hospitality industry, creating promotional plans to increase revenue and average room rate (ARR), understanding the inventory management process, generating revenue reports with the assistance of the available tools and rate management system.

Requirements

• Analytical
• Understanding the business
• Attention to details
• Influencing outcomes
• Planning for business
• Team building
• Valuing diversity
• Leading people / Leadership
• Adaptability
• Drive for results
• Team focus
• Customer focus