Assistant Program Manager - Customer & Ops Lead

Rapid Manufacturing Connectivity; Kedah; On-site; MYR 45,000 - 78,000; Full time

Job summary

Rapid Manufacturing Connectivity in Kulim, Kedah, Malaysia, seeks a Program Manager, Assistant to support the Program Manager in daily activities for managing an existing customer base and ensuring optimal customer satisfaction.

The role involves order processing, extensive verbal and email communications with multiple departments, vendors and customers, and maintaining high standards of organizational efficiency in a fast-paced manufacturing environment.

Qualifications

• 1-2 years in customer service, tech support and/or call center experience preferred.
• Prior manufacturing experience is a plus.
• Experience working with or for OEM's or CM's.
• Strong organizational and time management skills.
• Proven team player that enjoys working in a fast paced environment.
• Excellent Cross-functional and personal communication skills.
• Strong verbal and written communication skills.
• Effective in working both independently and in a team setting.

Responsibilities

• Assist sales account manager in the day-to-day management of the assigned accounts, and successfully communicate customer inventory demands to Rapid teams to ensure proper inventory levels.
• Conduct extensive order entry in accordance to the standard guidelines.
• Manage daily production reports as applies to the assigned territory.
• Assist in coordinating activities between operations, production, accounting, issuing and shipping departments to provide the highest level of customer care.
• Utilize e-mail in daily communication with other departments, vendors and customers.
• Manage daily/weekly reschedule requests and Open Order Report to assure 100% OTD and customer satisfaction.

Skills

Customer service experience

Communication skills

Team player

Organizational skills

Time management

Independent work

Cross-functional communication

Problem solving

Education

Diploma or Bachelor degree of business admin or equivalent

Tools

Excel

Word

Job description

Rapid Manufacturing Connectivity in Kulim, Kedah, Malaysia, seeks a Program Manager, Assistant to support the Program Manager in daily activities for managing an existing customer base and ensuring optimal customer satisfaction.

The role involves order processing, extensive verbal and email communications with multiple departments, vendors and customers, and maintaining high standards of organizational efficiency in a fast-paced manufacturing environment.