Aspiring Assistant Outlet Manager - Elevate F&B & Guest Service

Advanced Wireless Network Company Limited; West Coast Division; On-site; MYR 67,000 - 100,000; Full time

Job summary

Shangri-La Rasa Ria Kota Kinabalu is seeking an Assistant Outlet Manager for our Food & Beverage Service Division. The role oversees daily operations, leads the team, and ensures exceptional guest service and product quality in a 5-star setting.

The ideal candidate brings 2–3 years in F&B, strong leadership, and excellent English communication, with a focus on upselling, service standards, and adherence to safety and SOPs.

Qualifications

• Minimum 2–3 years’ experience in F&B operations, preferably in a 5-star hotel.
• Strong leadership and ability to manage the restaurant independently.
• Good guest engagement and confident handling of complaints.
• Solid knowledge of restaurant operations and service standards.
• Good food and beverage knowledge with upselling skills.
• Able to lead, train and motivate the team.
• Understand revenue, cost control and basic P&L.
• Able to manage manpower, roster and daily operations.
• Comply with Shangri-La’s food safety, hygiene and SOPs.
• Good English communication skills.

Responsibilities

• Oversee daily operation and overall performance of the assigned outlet.
• Lead and manage the F&B team to ensure guest service and product quality.
• Delegate duties effectively and ensure smooth outlet operations.
• Ensure adherence to hotel procedures, food safety, and Shangri-La standards.

Skills

Leadership skills

Guest engagement

Upselling skills

Restaurant operations knowledge

English communication

Job description

Shangri-La Rasa Ria Kota Kinabalu is seeking an Assistant Outlet Manager for our Food & Beverage Service Division. The role oversees daily operations, leads the team, and ensures exceptional guest service and product quality in a 5-star setting.

The ideal candidate brings 2–3 years in F&B, strong leadership, and excellent English communication, with a focus on upselling, service standards, and adherence to safety and SOPs.