Assistant Operations Manager: Retail Ops, Inventory & Performance

CASES BY JCH SDN BHD; Malacca City; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

EPF/SOCSO/EIS

Annual leave

Medical leave

Training and career development

Supportive working environment

Career growth opportunities

Job summary

Mutu Case is seeking an Assistant Operations Manager to support the Operations Manager in overseeing daily business operations, staff performance, sales achievement, inventory control and overall operational efficiency. Collaborate with retail outlets, warehouse and related teams to ensure SOP compliance and target achievement.

The role requires a diploma or bachelor’s degree in business/operations, 2–3 years in relevant roles, and strong leadership, analytical and reporting skills.

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Operations Management, Retail Management or related field.
• Minimum 2–3 years of relevant experience in operations, retail, sales or supervisory roles.
• Experience in retail, wholesale, mobile accessories or similar industries is an advantage.
• Strong leadership, communication and staff management skills.
• Excellent analytical, problem-solving and organizational skills.
• Proficient in Microsoft Excel/Google Sheets; experience with AutoCount, POS or ERP systems is a plus.
• Able to work independently and manage multiple priorities with attention to detail.

Responsibilities

• Assist in managing daily operations and ensure SOP compliance.
• Supervise, coach and monitor staff performance.
• Monitor sales targets, KPIs and outlet performance.
• Monitor stock, inventory and store standards.
• Handle operational issues and customer complaints.
• Prepare daily, weekly and monthly sales and operations reports.
• Analyze sales, KPI and operational performance data.
• Identify trends, performance gaps and improvements.
• Coordinate with departments to resolve operational matters.
• Support the Operations Manager in achieving sales, productivity and cost-control targets.

Skills

Leadership

Communication

Staff management

Analytical

Organizational skills

Reporting accuracy

Education

Diploma or Bachelor's Degree in Business Administration/Operations Management

Tools

AutoCount

POS

ERP systems

Job description

Mutu Case is seeking an Assistant Operations Manager to support the Operations Manager in overseeing daily business operations, staff performance, sales achievement, inventory control and overall operational efficiency. Collaborate with retail outlets, warehouse and related teams to ensure SOP compliance and target achievement.

The role requires a diploma or bachelor’s degree in business/operations, 2–3 years in relevant roles, and strong leadership, analytical and reporting skills.