Operations Manager

BESHOM HOLDINGS BERHAD; Klang City, Port Klang; On-site; MYR 120,000 - 180,000; Full time

Job summary

BESHOM HOLDINGS BERHAD in Malaysia seeks an Operations Manager to lead the HQ, branches and stockists, ensuring operational excellence, business continuity and customer satisfaction as the company grows.

You will manage inventory, logistics, after-sales support, compliance, vendor coordination and digital transformation initiatives, while coaching the operations team to hit KPIs and support campaigns and launches.

Qualifications

• Experience in leading HQ, branches and stockists to ensure operational excellence.
• Ability to monitor inventory, logistics and customer service performance.
• Capability to drive continuous improvement and support digital transformation initiatives.

Responsibilities

• Lead daily operations of HQ, branches and stokists to ensure efficient business operations.
• Monitor branch productivity, operational performance and conduct regular branch visits.
• Manage stock availability, invantory control, logistics and nationwide product distribution.
• Drive stockist performance, operational complance and business development.
• Support sales campaigns, product launches, events and distributor engagement activities.
• Establish and maintain high customer service standards and resolve escalated service issues.
• Oversee technical service operations, installation coordination and after-sales support.
• Ensure compliance with compan SOPs, Direct Selling regulations and operational policies.
• Manage branch facilities assets, maintenance and vendor coordination.
• Analyse operational perfromance and recommend continuous improvement initiatives.
• Support digital transformation, system enhancement and process automation.
• Coordinate the implementation and operational management of the Mobile Business Owner (MBO) programme.
• Lead, coach and develop the Operations team to achieve department KPIs.

Job description

The Operations Manager is responsible for leading the overall operations of HQ, branches and stockists to ensure operational excellence, business continuity and customer satisfaction. This role supports business growth by managing branch operations, inventory, logistics, customer service, after-sales support, compliance and operational imporvement while working closely with the Sales, Marketing and Customer Service teams.

Responsibilities:

Lead daily operations of HQ, branches and stokists to ensure efficient business operations.

Monitor branch productivity, operational performance and conduct regular branch visits.

Manage stock availability, invantory control, logistics and nationwide product distribution.

Drive stockist performance, operational complance and business development.

Support sales campaigns, product launches, events and distributor engagement activities.

Establish and maintain high customer service standards and resolve escalated service issues.

Oversee technical service operations, installation coordination and after-sales support.

Ensure compliance with compan SOPs, Direct Selling regulations and operational policies.

Manage branch facilities assets, maintenance and vendor coordination.

Analyse operational perfromance and recommend continuous improvement initiatives.

Support digital transformation, system enhancement and process automation.

Coordinate the implementation and operational management of the Mobile Business Owner (MBO) programme.

Lead, coach and develop the Operations team to achieve department KPIs.

What can I earn as an Operations Manager