Assistant Operations Manager

LACHER MALAYSIA SDN. BHD.; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Lachér Malaysia Sdn. Bhd. is seeking an Assistant Operations Manager to coordinate end-to-end guest services and optimize daily operations across cafes and central kitchen.

You will lead the operations team, design training programs, update SOPs, manage POS and inventory, and ensure health and safety compliance while delivering exceptional hospitality. You will drive staff performance, foster a positive work environment, and communicate effectively with senior management to elevate service

Qualifications

• Proven experience in operations leadership or supervisory roles in hospitality, retail, or customer-facing operations.
• Experience designing and facilitating customer service training programs.
• Strong understanding of operational workflows and SOP development.
• Proficiency with Google Workspace and reporting software.

Responsibilities

• Drive elevated service standards and instill a guest-first culture across daily operations.
• Design and conduct regular customer service training sessions for upskilling staff.
• Coordinate end-to-end order processing from preparation to delivery.
• Update Standard Operating Procedures (SOPs) in line with standards.
• Manage and optimise the POS system with integrations to inventory, finance, and e-commerce.
• Lead and support the operations team with coaching and feedback.
• Improve cross-departmental communication and daily workflow execution.
• Oversee inventory management, stock levels, replenishment, and accuracy.
• Maintain knowledge of product specifications and updates for the team.
• Ensure a clean, safe, compliant work environment per health and hygiene regulations.
• Provide regular updates to senior management on performance and improvements.

Skills

Team leadership

Customer service training

Communication

Data-driven mindset

Problem-solving

Google Workspace

POS systems

Inventory management

Reporting software

Analytical skills

Tools

POS systems

Google Workspace

Inventory management software

Reporting tools

Job description

This operations leadership role focuses on coordinating end-to-end order processing, managing operational systems, and embedding an elevated hospitality mindset across all guest and customer touchpoints. You will drive departmental efficiency, inspire team performance, and ensure staff consistently deliver exceptional service through regular, structured customer service training.

Key responsibilities

Drive elevated service standards and instill a guest-first culture across daily operations.

Design, schedule, and conduct regular customer service training sessions to continuously upskill staff on hospitality best practices, brand voice, service recovery, and communication.

Coordinate end-to-end order processing, from preparation to delivery, ensuring smooth fulfillment and high customer satisfaction.

Update Standard Operating Procedures (SOPs) in line with company standards and industry best practices.

Manage and optimise the POS system, ensuring seamless integration with inventory, finance, and e-commerce platforms while supporting accurate reporting.

Lead and support the operations team by providing clear direction, coaching, performance feedback, and fostering a positive work environment.

Develop strategies and strengthen internal communication to improve cross-departmental productivity and smooth execution of daily operations.

Oversee inventory management processes, including monitoring stock levels, replenishment, and accuracy to minimise stockouts and excess inventory.

Maintain comprehensive knowledge of product specifications and updates, ensuring timely communication to the team.

Maintain a clean, safe work environment in accordance with health, safety, and hygiene regulations, ensuring full compliance with legal requirements.

Provide regular updates to senior management on operational performance, key metrics, issues, and improvement opportunities.

Requirements

Proven experience in an operations leadership or supervisory role (hospitality, retail, or customer-facing operations preferred).

Demonstrated experience developing and facilitating customer service training programs for operational or frontline teams.

Strong understanding of operational workflows and SOP development.

Proficiency in Google Workspace, POS systems, inventory management, and reporting software.

Exceptional leadership, communication, and team-motivation skills.

Strong analytical and problem-solving skills with a data-driven mindset.

Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.

Flexibility to work alternating 5-day and 6-day work weeks.

Food, Hospitality & Tourism 51-100 employees

Lachér is a Malaysian patisserie and café brand rooted in French pastry, with a curiosity that extends far beyond it. Co-founded in 2019 by Asian Pastry Cup 2016 Winner, Pang Yun Kian, we began online to introduce pâtisserie to a wider audience.

Today, Lachér operates a central kitchen and cafés across the Klang Valley, spanning pastry, coffee, gifting and dining. With over 500,000 moments trusted to us nationwide, one belief continues to guide how we build: product matters, and the experience around it matters just as much. We design every touchpoint from the ground up as one complete thought, so nothing feels separate from the experience it was created for. Every detail counts.

Lachér is a Malaysian patisserie and café brand rooted in French pastry, with a curiosity that extends far beyond it. Co-founded in 2019 by Asian Pastry Cup 2016 Winner, Pang Yun Kian, we began online to introduce pâtisserie to a wider audience.

Today, Lachér operates a central kitchen and cafés across the Klang Valley, spanning pastry, coffee, gifting and dining. With over 500,000 moments trusted to us nationwide, one belief continues to guide how we build: product matters, and the experience around it matters just as much. We design every touchpoint from the ground up as one complete thought, so nothing feels separate from the experience it was created for. Every detail counts.

What can I earn as an Assistant Operations Manager