Assistant Manager, Quality Assurance

Texas Chicken Malaysia (Cyberjaya DT, Prima 11); Selangor; On-site; MYR 72,000 - 100,000; Full time

Job summary

Jora Malaysia is seeking an Assistant Manager, Quality Assurance to lead the QA team across multiple outlets, ensuring safety, quality, and regulatory compliance. You will supervise QA executives, coordinate audits, manage CAPA plans, handle escalations, and drive improvements in food safety, hygiene, and processes.

You will design training on QA standards, oversee pest control programs, and analyze data to identify trends for management reporting.

Qualifications

• Bachelor's degree in Food Science, Quality Assurance, or a related field.
• 4-6 years QA experience in food service, including 1-2 years in a supervisory role.
• Proficient in quality management systems and data analysis tools.
• HACCP knowledge; GMP knowledge; HACCP certification is an advantage.

Responsibilities

• Supervise and coach the QA Executive team, assigning audits and reviewing their findings.
• Set performance goals and support the team's development through regular check-ins.
• Handle escalated or high-risk quality and safety issues.
• Oversee audits of food preparation areas, storage, and equipment across outlets.
• Review audit findings, identify systemic gaps, and prioritize fixes with operations.
• Approve and track CAPA plans through to closure, including re-testing.
• Oversee investigation of non-compliance incidents and customer complaints; review root cause analyses and CAPA plans.
• Track complaint trends and report improvement outcomes to management.
• Design and oversee training on food safety standards and QA best practices for operations teams.
• Oversee pest control programs across stores; ensure timely follow-up.
• Consolidate food safety and quality data across stores into reports; identify trends and drive corrective actions.
• Liaise with external auditors, regulators, and vendors; partner with Operations on QA changes.
• Support budget planning and resource allocation for QA activities.
• Travel frequently between outlets as required.

Skills

Leadership

Analytical thinking

Communication

Travel readiness

Education

Bachelor's degree in Food Science/QA or related

Tools

Quality Management System (QMS)

Data analysis tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Position Overview:

The Assistant Manager, Quality Assurance leads the QA team's daily operations, ensuring food products and services meet safety, quality, and regulatory standards across outlets. This role supervises QA Executives and works with operations to uphold the restaurant's quality and food safety standards.

Key Responsibilities:

• Supervise and coach the QA Executive team, assigning audits and reviewing their findings.
• Set performance goals and support the team's development through regular check-ins.
• Handle escalated or high-risk quality and safety issues.

Audits and Inspections

• Oversee and periodically lead audits of food preparation areas, storage, and equipment across outlets.
• Review audit findings, identify systemic gaps, and prioritize fixes with operations.
• Approve and track CAPA plans through to closure, including re-testing.

Complaint Management

• Oversee investigation of non-compliance incidents and customer complaints, stepping in on escalated cases.
• Review root cause analyses and CAPA plans to prevent recurrence.
• Track complaint trends and report improvement outcomes to management.

Training and Development

• Design and oversee training on food safety standards and QA best practices for operations teams.
• Keep training content current with regulatory changes and evaluate its effectiveness.

Pest Management

• Oversee pest control programs across stores, ensuring timely follow-up on preventive measures.

Data Monitoring and Analysis

• Consolidate food safety and quality data across stores into reports for management.
• Identify trends in quality issues and drive corrective actions to address root causes.

Regulatory Compliance

• Ensure ongoing compliance with food safety regulations, including HACCP and GMP, across outlets.
• Oversee audit and inspection documentation to keep stores audit-ready.
• Plan and track QA activities to ensure consistent quality, safety, and service standards.
• Liaise with external auditors, regulators, and vendors (e.g. pest control, testing labs).
• Partner with Operations on quality and safety implications of new products or process changes.
• Support budget planning and resource allocation for QA activities.

Qualifications:

• Bachelor's degree in Food Science, Quality Assurance, or a related field.
• 4-6 years of QA experience in food service, including 1-2 years in a supervisory role.
• Proficient in quality management systems and data analysis tools.
• Solid knowledge of food safety regulations (HACCP, GMP) and best practices.
• HACCP certification is an advantage.

Personal Attributes

• Strong leadership skills, with the ability to coach and develop a team.
• Analytical, with excellent attention to detail in food safety and hygiene.
• Strong communicator, able to influence store teams, operations, and management.
• Proactive and self-driven, able to work independently across multiple stores.
• Calm under pressure, able to manage tight timelines and urgent issues.
• Honest and ethical in reporting findings and upholding standards.
• Flexible and willing to travel frequently between outlets.