QA Assistant Manager: Food Safety & Quality Leader

Texas Chicken Malaysia (Cyberjaya DT, Prima 11); Selangor; On-site; MYR 72,000 - 100,000; Full time

Job summary

Jora Malaysia is seeking an Assistant Manager, Quality Assurance to lead the QA team across multiple outlets, ensuring safety, quality, and regulatory compliance. You will supervise QA executives, coordinate audits, manage CAPA plans, handle escalations, and drive improvements in food safety, hygiene, and processes.

You will design training on QA standards, oversee pest control programs, and analyze data to identify trends for management reporting.

Qualifications

• Bachelor's degree in Food Science, Quality Assurance, or a related field.
• 4-6 years QA experience in food service, including 1-2 years in a supervisory role.
• Proficient in quality management systems and data analysis tools.
• HACCP knowledge; GMP knowledge; HACCP certification is an advantage.

Responsibilities

• Supervise and coach the QA Executive team, assigning audits and reviewing their findings.
• Set performance goals and support the team's development through regular check-ins.
• Handle escalated or high-risk quality and safety issues.
• Oversee audits of food preparation areas, storage, and equipment across outlets.
• Review audit findings, identify systemic gaps, and prioritize fixes with operations.
• Approve and track CAPA plans through to closure, including re-testing.
• Oversee investigation of non-compliance incidents and customer complaints; review root cause analyses and CAPA plans.
• Track complaint trends and report improvement outcomes to management.
• Design and oversee training on food safety standards and QA best practices for operations teams.
• Oversee pest control programs across stores; ensure timely follow-up.
• Consolidate food safety and quality data across stores into reports; identify trends and drive corrective actions.
• Liaise with external auditors, regulators, and vendors; partner with Operations on QA changes.
• Support budget planning and resource allocation for QA activities.
• Travel frequently between outlets as required.

Skills

Leadership

Analytical thinking

Communication

Travel readiness

Education

Bachelor's degree in Food Science/QA or related

Tools

Quality Management System (QMS)

Data analysis tools

Job description

Jora Malaysia is seeking an Assistant Manager, Quality Assurance to lead the QA team across multiple outlets, ensuring safety, quality, and regulatory compliance. You will supervise QA executives, coordinate audits, manage CAPA plans, handle escalations, and drive improvements in food safety, hygiene, and processes.

You will design training on QA standards, oversee pest control programs, and analyze data to identify trends for management reporting.