Assistant Manager, Process Improvement

Deutsche Post; Penang; On-site; MYR 140,000 - 200,000; Full time

Job summary

DHL Supply Chain in Malaysia seeks a senior leader to drive process improvements and digitalization across Penang and Kulim. The role focuses on Lean Sigma initiatives, automation projects, and warehouse optimization.

You will lead cross-functional teams, monitor KPIs, and push safety, quality, and cost efficiency while delivering data-driven decisions. A strong background in logistics and people leadership is essential.

Qualifications

• Bachelor’s Degree preferably in Logistics, Supply Chain, or Engineering.
• At least 5 years of middle management/supervisory experience.
• Experience in Lean Sigma process improvements.
• Experience in leading automation and digitalization projects.
• Excellent verbal and written communication, with good facilitation.
• Strong leadership and influencing skills.
• Proficient with Microsoft Office for data tracking and analysis.
• Ability to read and interpret technical documents and regulations.

Responsibilities

• Lead process improvement initiatives using Lean Sigma in DHL Supply Chain operations in Penang and Kulim.
• Identify and roll out digitalization and innovation strategies in operations.
• Deploy advanced technologies in supply chain such as robotics, automation, and WMS enhancements.
• Improve inbound/outbound processes to boost productivity and reduce waste.
• Drive warehouse excellence initiatives focusing on safety, quality, cost, and delivery.
• Monitor KPIs and provide data-driven recommendations for improvement.
• Support automation and digitalization projects and system enhancements.

Skills

Lean Sigma

Process automation

Digitalization

Leadership

Communication

Facilitation

Education

Bachelor’s Degree in Logistics/Supply Chain/Engineering

Tools

Microsoft Office

Job description

About Us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities

• Lead process improvement initiatives using Lean Sigma methodology in DHL Supply Chain operations located in the northern region mainly in Penang and Kulim.
• Identify and roll out the DHL Supply Chain digitalization and innovation strategy in operations.
• Deployment of advanced technologies in supply chain operations such as Assisted Picking Robots, Indoor Robotic Transport (AGV), Goods-To-Person robots, Wearable Devices, Robotic Arms, Intelligent Process Automation, Wrapping Robots, Algorithmic Optimization, asset Tracking and Monitoring, Inventory Management Robots, Supporting Robots and SmartOperation.
• Improve operation process (Inbound Receiving, Putaway, Replenishment, Outbound Picking, Checking and Loading) by eliminating process deviations and failures to improve the business bottom line on profitability, cost saving, productivity and minimize the Cost of Poor Quality.
• Drive warehouse excellence initiatives focused on safety, quality, cost, delivery, and productivity.
• Monitor key operational KPIs and provide data-driven recommendations for improvement.
• Support the implementation of automation, digitalization, and warehouse management system (WMS) enhancements.

Requirements

• Bachelor’s Degree preferably in Logistics Supply Chain or Process Automation or Engineering
• At least 5 years of middle management/supervisory responsibility.
• Experienced in leading process improvements using Lean Sigma methodology.
• Experienced in leading process automation and digitalization projects.
• Excellent verbal and written communication skills, including good facilitation skills.
• Leadership and influencing skills
• Basic computer skills, including spreadsheets, databases, and word processing using applications such as Microsoft Office for tracking, analyzing, and communicating related data.
• Ability to read and interpret technical documents and regulations.