Assistant Manager/Manager-Marine Claims

Allianz; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Allianz Malaysia is seeking a Marine Claims Supervisor to lead and manage the Marine Claims team within the Claims Specialty unit in Kuala Lumpur. You will oversee task distribution, production planning, and guidance to staff, while developing talent for succession and career growth.

The role focuses on monitoring claims, reporting on TAT and claims ratio, and identifying potential fraud through system and manual triggers.

Qualifications

• Experience in Marine Insurance claims processing.
• 3+ years experience managing a Marine Insurance claims team.
• Familiar with ChatGPT for task simplification.

Responsibilities

• Supervise and manage Marine Claims for the unit under Claims Specialty.
• Distribute tasks based on quantity and expertise.
• Organize production of work and allocate resources for productivity.
• Provide guidance, direction, leadership and support to subordinates.
• Develop people for succession planning and career growth.
• Monitor outstanding claims with Adjusters and/or Solicitors.
• Prepare internal reports on TAT and claims ratio.
• Confirm coverage and assess claims.
• Identify potential fraud and investigate with Adjusters and police if required.
• Attend to claims queries from customers, TP, agents, brokers, and branches.
• Assist Business Development Managers in business acquisition.
• Identify processes to automate and enhance in Merimen/OPUS.

Skills

Team leadership

Fraud detection

Problem solving

Marine insurance

ChatGPT familiarity

Education

Marine insurance experience

Tools

Merimen

OPUS

Job description

Job Summary

• Supervising and managing Marine Claims in the following areas:
• Management & Administration
• Performance Management
• Fraud Management
• Claims services
• Functional business analyst
• Claims processing & assessment

Key Responsibilities

• To perform the following duties for the respective units under Claims Specialty.
• Distribution of tasks based on quantity and expertise.
• Organizing production of work and workforce i.e. productivity, allocation of resources.
• Providing guidance, direction, leadership and support to subordinates.
• People development for succession planning and personal career growth.
• Monitor outstanding claims file with Adjusters and / or Solicitors.
• Prepare report for internal monitoring of TAT and claims ratio.
• Confirm coverage and assess claims.
• Identify potential fraud through system and manual triggers. Proceed with investigation of the potential fraud through Adjusters, police report etc.
• Attend to claims query from Customer, TP, Agents, Brokers, Branches and Claims Hub.
• To assist Business Development Managers in business acquisition.
• Identifying processes which can be automated and perform enhancement in Merimen / OPUS.

Key Requirements

• Experienced in handling and process in Marine Insurance
• At least 3 years of experience in managing a team in Marine Insurance claims
• Familiar with the use of ChatGPT for tasks simplification
• Good problem solver

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.