Claims Examiner, Motor OD

Allianz Malaysia; Kuala Lumpur; On-site; MYR 47,000 - 76,000; Full time

Job summary

Allianz Malaysia is seeking dedicated claims professionals in Kuala Lumpur. The role focuses on negotiating settlements, identifying potential fraud, reviewing policy liability, and addressing claims queries from customers, brokers, and third parties. You will obtain necessary documents and assess claims using supporting reports.

Independence and teamwork are valued, with strong communication and writing skills. Proficiency with ChatGPT or AI tools to simplify tasks is encouraged.

Qualifications

• Bachelor's Degree or equivalent in any related field.
• Working experience in OD claims processing is preferred.
• Experience in OD loss adjusting and car repair shop will be advantageous.
• Ability to work independently and as a team player.
• Good communication and writing skills.
• Familiar with the use of ChatGPT or AI tools for tasks simplification

Responsibilities

• Conduct negotiation on claims settlement.
• Identify potential fraud claims through system and manual triggers.
• Review policy liability.
• Attend to claims queries from customers, third parties, agents, brokers, branches, and claims hubs.
• Obtain necessary claims documents from insured parties, solicitors, underwriters, agents, brokers, etc.
• Assess claims based on supporting documents/reports, such as medical, police, survey, and sketch plans.
• Offer settlement to workshops, third parties, and insured parties.
• Conduct investigations and mediate complaints with resolutions.

Education

Bachelor's Degree

Tools

ChatGPT

Job description

• Conduct negotiation on claims settlement.
• Identify potential fraud claims through system and manual triggers.
• Review policy liability.
• Attend to claims queries from customers, third parties, agents, brokers, branches, and claims hubs.
• Obtain necessary claims documents from insured parties, solicitors, underwriters, agents, brokers, etc.
• Assess claims based on supporting documents/reports, such as medical, police, survey, and sketch plans.
• Offer settlement to workshops, third parties, and insured parties.
• Conduct investigations and mediate complaints with resolutions.

Key Requirements

• Bachelor's Degree or equivalent in any related field.
• Working experience in OD claims processing is preferred.
• Experience in OD loss adjusting and car repair shop will be advantageous.
• Ability to work independently and as a team player.
• Good communication and writing skills.
• Familiar with the use of ChatGPT or AI tools for tasks simplification

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us.

Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.