Assistant Manager, ITBP PSS RIT

Malaysia Aviation Group

Selangor

On-site

MYR 120,000 - 180,000

Full time

11 days ago

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Benefits offered by this job

Casual attire

Healthcare benefits

Job summary

Malaysia Aviation Group is seeking a senior technology and PSS specialist to lead end-to-end integration and optimization of reservations and ticketing systems. You will act as the PSS SME, validate enhancements, manage UAT, deployments, and governance with vendors, while ensuring regulatory compliance and data integrity.

This role requires strong leadership, cross-functional collaboration, and strategic reporting.

Qualifications

Bachelor’s Degree in Business, IT, Computer Science, or a related discipline.
Minimum of 4 years of relevant PSS experience.
Minimum of 10 years of overall work experience.

Responsibilities

Technology Implementation & Optimization: Lead end-to-end integration of new technologies, conducting system studies and identifying FO C features to maximize business value.
PSS Functional SME: Serve as the Subject Matter Expert for Reservations and Ticketing modules, validating all system enhancements and change requests.
End-to-End Testing Management: Manage the full User Acceptance Testing lifecycle, from scenario creation to formal sign-off.
Deployment & Performance Monitoring: Oversee Production deployment, post-launch health checks, and monitor system performance for stability.
Incident Investigation & Resolution: Analyze databases and coordinate with vendors to resolve technical discrepancies and issues.
Operational Excellence: Oversee daily reservation operations, monitoring queues and service levels to ensure booking integrity.
Ticketing Governance & Revenue Protection: Ensure compliance with IATA regulations; identify and mitigate revenue leakage and ADM exposure.
Stakeholder & Relationship Management: Liaise between IT/PSS teams and cross-functional departments to align system performance with business needs.
Vendor & SLA Governance: Manage relationships with PSS vendors and GDS providers, ensuring contract adherence and SLAs.
Business Continuity & Contingency Planning: Develop recovery procedures for outages and provide solutions during disruptions.
Regulatory Compliance & Auditing: Support audits; ensure processes and docs meet aviation, financial, MAG policies.
Data Integrity Management: Oversee accuracy of booking, ticketing, and passenger data across systems.
Training & Capability Development: Create training modules and sessions to upskill staff on processes.
Leadership & Mentorship: Provide mentorship to subordinates and enhance team capability.
Strategic Reporting: Lead monthly performance reviews with department heads with data-driven insights.

Education

Bachelor’s Degree in Business, IT, Computer Science, or a related discipline

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Bachelor’s Degree in Business, IT, Computer Science, or a related discipline

Minimum of 4 years of relevant PSS experience.

Minimum of 10 years of overall work experience.

Area of Experience

Reservations & Ticketing, Inventory and Fare Filing

Requirement

Qualification

Bachelor’s Degree in Business, IT, Computer Science, or a related discipline
Minimum of 4 years of relevant PSS experience.
Minimum of 10 years of overall work experience.

Area of Experience

Reservations & Ticketing, Inventory and Fare Filing

Responsibility

Technology Implementation & Optimization: Lead end-to-end integration of new technologies, conducting system studies and identifying "Free of Charge" (FOC) features to maximize business value.
PSS Functional SME: Serve as the Subject Matter Expert for Reservations and Ticketing modules, validating all system enhancements and change requests.
End-to-End Testing Management: Manage the full User Acceptance Testing (UAT) lifecycle, from scenario creation and timeline management to formal sign-off.
Deployment & Performance Monitoring: Oversee successful Production deployment, conduct post-launch health checks, and monitor system performance to ensure stability.
Incident Investigation & Resolution: Analyze system databases and coordinate with vendors to resolve technical discrepancies and operational issues.
Operational Excellence: Oversee daily reservation operations, monitoring queues and service levels to ensure booking integrity and accuracy.
Ticketing Governance & Revenue Protection: Ensure compliance with IATA regulations and airline policies; proactively identify and mitigate revenue leakage and ADM (Agency Debit Memo) exposure.
Stakeholder & Relationship Management: Act as the primary liaison between IT/PSS teams and cross-functional departments (Revenue Management, Finance, Commercial, etc.) to align system performance with business needs.
Vendor & SLA Governance: Manage relationships with PSS vendors and GDS providers, ensuring strict adherence to contractual obligations and service levels.
Business Continuity & Contingency Planning: Develop and maintain recovery procedures for system outages and provide immediate solutions during operational disruptions.
Regulatory Compliance & Auditing: Support internal and external audits, ensuring all processes and documentation strictly adhere to aviation, financial, and MAG policies.
Data Integrity Management: Oversee the accuracy of booking, ticketing, and passenger data across integrated systems to maintain high data quality standards.
Training & Capability Development: Develop comprehensive training modules and user guides, facilitating training sessions to upskill staff on functional processes.
Leadership & Mentorship: Provide technical mentorship to subordinates, using real-world case studies to improve team confidence and technical expertise.
Strategic Reporting: Lead monthly performance reviews with department heads, providing data-driven insights on system health, incident volumes, and service improvements.