Assistant Manager, Executive Club

REN Wellness Retreat; Subang Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

REN Wellness Retreat offers an executive lounge experience focused on luxury, privacy, and wellness-aligned service. The role requires leading daily operations, mentoring lounge hosts, and ensuring exceptional guest journeys for VIP guests in a premium hospitality setting.

The candidate should have a Diploma or Degree in Hospitality and 5–7 years in guest services or lounge operations, with preference for pre-opening experience and healthcare hospitality exposure.

Qualifications

• Diploma or degree in hospitality, tourism, hotel management or related field.
• 5–7 years of experience in Front Office, Guest Services, or Lounge operations.
• Experience in luxury hotel, wellness resort, or healthcare hospitality preferred.
• Pre-opening experience is an advantage.
• Strong guest engagement and service leadership skills.
• Ability to manage VIP guests and sensitive situations with professionalism.

Responsibilities

• Lead the overall operations and guest experience of the Executive Club Lounge.
• Ensure refined, personalised, discreet, and wellness-aligned service journey for eligible guests.
• Manage breakfast, refreshments, evening cocktails, and all-day lounge offerings.
• Coordinate closely with F&B on menus, replenishment, service timing, and presentation.
• Lead, supervise, coach, and develop Executive Lounge Hosts/Attendants.
• Ensure compliance with SOPs, PDPA, hygiene, safety, security, and confidentiality.
• Collaborate with Front Office, Concierge, Housekeeping, Security, Engineering, F&B, Healthcare, Wellness and Finance teams.

Skills

Guest engagement

Leadership

VIP guest handling

Discretion & confidentiality

Education

Diploma or Degree in Hospitality

Job description

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land), is a one-of-a-kind integrated Hospitality, Health and Wellness destination anchored Traditional & Complementary Medicine aspiring to enrich people’s lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

Your Role

Responsible for leading the overall operations and guest experience of the Executive Club Lounge, ensuring a refined, personalised, discreet, and wellness-aligned service journey for eligible guests.

Key Responsibilities

• Guest Experience & Service Excellence: Deliver a seamless, refined, and personalised Executive Club Lounge experience in line with REN Wellness Retreat’s brand positioning
• Executive Club Lounge Operations: Manage the day-to-day operations of the Executive Club Lounge including breakfast, refreshments, evening cocktails, and all-day lounge offerings
• Food & Beverage Coordination: Coordinate closely with the F&B team on menu planning, replenishment schedules, service timing, and presentation standards
• Team Leadership & Development: Lead, supervise, coach, and develop Executive Lounge Hosts / Attendants to ensure consistent luxury service delivery
• Operational Control & Compliance: Ensure compliance with SOPs, PDPA, hygiene, safety, security, and guest confidentiality requirements
• Collaboration & Reporting: Work closely with Front Office, Concierge, Housekeeping, Security, Engineering, F&B, Healthcare, Wellness, and Finance teams to ensure seamless guest service delivery

Requirements

• Minimum Diploma or Degree in Hospitality, Tourism, Hotel Management or a related field.
• Minimum 5–7 years of experience in Front Office, Guest Services, or Lounge operations.
• Experience in luxury hotel, wellness resort, or healthcare hospitality preferred.
• Pre-opening experience is an advantage.
• Strong guest engagement and service leadership skills.
• Ability to manage VIP guests and sensitive situations with professionalism.
• Willingness to work flexible hours including weekends and public holidays.
• Strong integrity, discretion, and confidentiality mindset.