Senior Client Operations Officer, Investor Services, PERES Operations M/F

Crédit Agricole; Putrajaya; Vor Ort; MYR 90.000 - 130.000; Vollzeit

Zusammenfassung

CACEIS Malaysia, located in IOI City, Putrajaya, is seeking a Senior Client Operations Officer for Private Equity and Real Estate Solutions. The team supports capital calls, distributions, and related processes for institutional clients across Europe, operating from 9:00 AM to 6:00 PM Malaysia time.

The Luxembourg region guides governance and standards in daily activities. The role focuses on production execution, query handling, and documentation of controls and procedures to ensure compliant,

Aufgaben

• Production: Accurate and timely execution of day-to-day processes for capital calls, subscriptions, distributions and related Private Capital Services tasks across structures.
• Queries: Respond to queries and emails promptly; maintain strong cross-team relationships and provide back-up coverage when needed.
• Policy and procedure review: Ensure procedures are documented, governance is maintained, and deadlines are met.

Jobbeschreibung

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9:00AM to 6:00PM (Malaysia time)
Region:Luxembourg

What will you do?

As a Senior Client Operations Officer in Private Equity and Real Estate Solutions, you will be responsible to a few aspects;

Production

• Accurate and timely execution of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across a range of Private Capital Services structures.
• Ensure tolerance checks are complete and any outstanding items are investigated and cleared.
• Perform quality checks or second level validation on output from the team.
• Conduct training to Intern/Administrator.
• Perform additional ad-hoc task allocated by Supervisor/Manager.

Queries

• Respond to all queries and incoming emails in a timely and effective manner.
• Develop and maintain good working relationships with other teams within CACEIS Investor Services.
• Support the success of the larger team and ensure ongoing productivity by providing back-up relief for staff who are absent or on leave.

Policy and Procedure Review

• Ensure activities and controls are documented in comprehensive procedures and support the governance and control of the team through the application of professional awareness risk mindset.
• Ensure all documents are carefully reviewed capturing all instructions & information accurately.
• Ensure all deadlines are met with defined benchmark.